IT12832: ANS1468E BACKING UP AUTOMATED SYSTEM RECOVERY (ASR) FILES FAILED OCCURS WHEN MORE THAN ONE VSS PROVIDER IS INSTALLED

IBM Spectrum Protect client 7.1.4.x interim fix downloads

APAR status

• Closed as program error.

Error description

• VSSUSESYSTEMPROVIDER YES is ignored when processing the
  Automated System Recovery (ASR) portion of Microsoft Windows
  system state backup. This can prevent successful system state
  backup operations when multiple VSS providers are installed on
  the system and the Microsoft Windows system provider is not the
  default provider.
  
  When this problem occurs, the following error messages are
  written to the dsmsched.log file:
  
  ANS1468E Backing up Automated System Recovery (ASR) files
  failed.  No files will be backed up.
  ANS2698E Snapshot operation failed.
  
  These messages are written to the dsmerror.log file:
  
  ANS5250E An unexpected error was encountered.
     TSM function name : StartSnapshotSet()
     TSM function      : 'StartSnapshotSet() failed with error
  VSS_E_SNAPSHOT_SET_IN_PROGRESS. 0X80042316'
     TSM return code   : -2147212522
     TSM file          : ..\..\common\winnt\asrutil.cpp (1969)
  ANS0361I DIAG: DoVssAsrBackup(): DoVssAsrBackup() failed with
  hr=VSS_E_SNAPSHOT_SET_IN_PROGRESS
  ANS1468E Backing up Automated System Recovery (ASR) files
  failed.  No files will be backed up.
  
  
  Customer/L2 Diagnostics:
  If the system state backup ends with the error messages
  described in this APAR , two or more providers are installed,
  and VSSUSESYSTEMPROVIDER YES is ineffective, then this APAR is
  the probable cause.
  Use the command "vssadmin list providers" to enumerate and
  display the installed providers
  
  Tivoli Storage Manager Versions Affected: All Tivoli Storage
  Manager Clients v6.3.x, 6.4.x and v7.1.x on Windows Platform
  
  Initial Impact: High
  
  Additional Keywords: ANS1468E VSS vssusesystemprovider ANS5250E
  ASR
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * The following backup-archive clients are affecteed:          *
  *   * 6.2.2 and later 6.2.x                                    *
  *   * 6.3.x                                                    *
  *   * 6.4.x                                                    *
  *   * 7.1.0.0 - 7.1.4.1                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * If a VSS hardware provider is installed, system state backup *
  * does not complete successfully, even if VSSUSESYSTEMPROVIDER *
  * YES                                                          *
  * is specified.                                                *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.6. Note that until the    *
  * fixing                                                       *
  * level is available, this information is subject to change at *
  * the                                                          *
  * discretion of IBM.                                           *
  ****************************************************************
  The code that handles backup of the Automated System Recovery
  (ASR) portion of system state backup was ignoring the
  VSSUSESYSTEMPROVIDER option setting.
  

Problem conclusion

• The problem has been fixed so that the ASR related code will use
  the system provider when VSSUSESYSTEMPROVIDER YES is in effect.
  This will enable the backup-archive client to use the system
  provider to correctly process the VSS ASR Writer during system
  state backup operations.
  

Temporary fix

• A fix for this problem is currently targeted for interim fix
  package 7.1.4.2. Until the interim fix is actually available
  this information is subject to change at the discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMC     DSMCSVC  DSMAGENT
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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