IT12831: CLIENT MAY CRASH DURING BACKUP / ARCHIVE OPERATION WITH CLIENT SIDE DEDUPLICATION ENABLED.

IBM Spectrum Protect client 7.1.4.x interim fix downloads
IBM Tivoli Storage Manager (TSM) client 6.3.2.x interim fix downloads - EOL

APAR status

• Closed as program error.

Error description

• Error Description: If the client side dedeuplication is enabled
  during client backup or archive operations the backup/archive
  client may crash.
  
  The dsmcrash.log shows the following errors:
  
  =============
  dsmc.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION)
  at 00000000402B35ED
  
  Register dump:
  
  Crash dump successfully written to file 'C:\Program
  Files\Tivoli\TSM\baclient\dsmcrash.dmp'
  
  Stack Trace:
  0x00000000402B35ED (0x003E1210 0x003E1210 0x00000000 0x00000000)
  dsmc.exe
  0x0000000073C01D9F (0x73C92AC0 0x003E1210 0x00000000 0x00000000)
  MSVCR100.dll, endthreadex()+67 bytes
  0x0000000073C01E3B (0x00000000 0x00000000 0x00000000 0x00000000)
  MSVCR100.dll, endthreadex()+223 bytes
  0x0000000077A45A4D (0x00000000 0x00000000 0x00000000 0x00000000)
  kernel32.dll, BaseThreadInitThunk()+13 bytes
  0x0000000077B7B831 (0x00000000 0x00000000 0x00000000 0x00000000)
  ntdll.dll, RtlUserThreadStart()+33 bytes
  
  =================
  
  Customer/L2 Diagnostics:
  
  Call stack:
  
  dsmc.exe!DedupMT::dedupThread() Line 1698
  MSVCR100.dll, endthreadex()+67 bytes
  MSVCR100.dll, endthreadex()+223 bytes
  kernel32.dll, BaseThreadInitThunk()+13 bytes
  ntdll.dll, RtlUserThreadStart()+33 bytes
  
  Tivoli Storage Manager Versions /  Spectrum Protect Affected:
  All platforms capable of client side dedup are affected and all
  versions with client-side dedup.
  
  Initial Impact: Medium
  
  Additional Keywords:
  
  Spectrum Protect deduplication crash dmp dump hang failure dedup
  hang
  

Local fix

• Disable the client deduplication
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager Client versions 6.2, 6.3, 6.4 and 7.1 *
  * running on all platforms.                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Tivoli Storage    *
  * Manager Client  in level 7.1.6.                              *
  ****************************************************************
  

Problem conclusion

• The issue has been fixed and no longer occurs.
  

Temporary fix

• A fix for this problem is currently targeted for interim fix
  package 7.1.4.4, 6.4.3.3 and 6.3.2.6. Until the interim fix is
  actually available this information is subject to change at the
  discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent dsm
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

     UP

• R71S PSY

     UP

• R71M PSY

     UP

• R71L PSY

     UP

• R71H PSY

     UP

• R71A PSY

     UP