IT12702: 7.1.3.X AND 7.1.4.X CLIENT MESSAGES HELP USES ANS14000E TO ANS14999I INSTEAD OF ANS4000E TO ANS4999E

IBM Spectrum Protect client 7.1.4.x interim fix downloads

APAR status

• Closed as program error.

Error description

• Running client version 7.1.3.x or 7.1.4.x with English language,
  and using "help" from dsmc, the messages in range of
  ANS4000E to ANS4999E will return:
  
  "The help topic you entered (4XXX) was not found."
  
  For example:
  
  dsmc help 4007
  
  which returns:
  
  "The help topic you entered (4007) was not found."
  
  But there is a help info with message 14007:
  
  dsmc help 14007
  
  ANS14007E  Error processing 'filespace namepath-namefile-name':
  access
  to the object is denied
  
  Explanation:
  Access to the specified file or directory is denied. You tried
  to read
  from or write to a file and you do not have access permission
  for either
  the file or the directory.
  
  System action:
  Processing stopped.
  
  User response:
  Ensure that you specified the correct file or directory name,
  correct
  the permissions, or specify a new location.
  
  
  
  Online knowledgecenter also displays information for the
  messages with a leading 1 as well.
  
  Non-english language will display correctly.
  
  For example using German language of LANG=de_DE
  
  dsmc help 4007
  
  Result:
  
  ANS4007E  Fehler bei Verarbeitung von
        'DateibereichsnamePfadnameDateiname': Zugriff auf das
  Objekt
        verweigert
  
  Erläuterung: Zugriff auf angegebene Datei oder Verzeichnis
  verweigert.
  Der Benutzer hat versucht, eine Datei zu lesen oder in eine
  Datei zu
  schreiben, und er hat entweder für die Datei oder für das
  Verzeichnis
  keine Zugriffsberechtigung.
  
  Systemaktion: Die Verarbeitung wurde gestoppt.
  
  Benutzeraktion: Sicherstellen, daà die richtige Datei oder der
  richtige
  Verzeichnisname angegeben wurde, die Berechtigung korrigieren
  oder einen
  neuen Standort angeben.
  
  
  
  
  Tivoli Storage Manager Client Versions Affected:  7.1.3.x and
  7.1.4.x on all supported platforms
  
  Initial Impact: Low
  
  Additional Keywords:  spectrum protect TSM messages
  documentation help
  
  
  | MDVREGR 7.1.3.0-TIV_5698MCL |
  

Local fix

• Use 'dsmc help 1xxxx' with leading 1 in front of message code
  ie.
  dsmc help 14007          (ie for 4007 message)
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager version 7.1.3 and 7.1.4 running on    *
  * all Linux platforms.                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.6. Note that this         *
  * information is subject to change at the discretion of IBM.   *
  ****************************************************************
  

Problem conclusion

• Command dsmc help correctly processes the help messages with ID
  in range of 4000 to 4999.
  

Temporary fix

• A fix for this problem is currently targeted for interim fix
  package 7.1.4.4. Until the interim fix is actually available
  this information is subject to change at the discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmc
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71L PSY

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