IT12627: SYSTEMSTATE BACKUP FAILS ON PASSIVE CLUSTER NODE WITH ANS5056E

IBM Spectrum Protectâ„¢ Client 7.1.6 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• When doing a systemstate backup on a passive node of a Microsoft
  Windows cluster, the following errors may happen:
  
   ANS5250E An unexpected error was encountered.
     TSM-Funktionsname : objEnumAuditFileSub
     TSM-Funktion      : GetBestVolumeMatch() for file
  '\\machinename\e$\xxxx\yyyy\filename' failed.
     TSM-Rückkehrcode  : 105
     TSM-Datei         : ..\..\common\ba\objenum.cpp (1566)
   ANS5250E An unexpected error was encountered.
     TSM-Funktionsname : BaHandleSystemPostSnapshotCmd
     TSM-Funktion      : objEnumAuditFileSub() failed
     TSM-Rückkehrcode  : 105
     TSM-Datei         : ..\..\common\ba\backsnap.cpp (3673)
   ANS5250E An unexpected error was encountered.
     TSM-Funktionsname : baHandleSnapshot
     TSM-Funktion      : BaHandleSystemPostSnapshotCmd() failed.
     TSM-Rückkehrcode  : 105
     TSM-Datei         : ..\..\common\ba\backsnap.cpp (4676)
   ANS1327W The snapshot operation for
  '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\' failed with
  error code: 105.
   ANS1228E Sending of object 'machinename\SystemState\NULL\System
  State\SystemState' failed.
   ANS5056E The specified directory path could not be found.
  
  That happens because one of the VSS writers needs to access some
  files located on a witness cluster disk which is not accessible
  on the passive node.
  This problem is the same as the one described in  APAR IC98505.
  It only happens since client versions 7.1.2 (due to APAR
  IT03300) if option "ENABLE8DOT3NAMESUPPORT" is set to "YES".
  
  
  Tivoli Storage Manager Versions Affected:  Windows 7.1.2 client
  and higher.
  
  | MDVREGR 7.1.2.0-TIV-5698MCL |
  
  
  Initial Impact: Medium
  
  Additional Keywords:  TSM witness failover Spectrum Protect
  

Local fix

• . Use client option "ENABLE8DOT3NAMESUPPORT NO"
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager backup-archive client 7.1.2, 7.1.3    *
  * and 7.1.4 on Windows Server 2008, Windows Server 2008 R2,    *
  * Windows Server 2012, and Windows Server 2012 R2.             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.6.                        *
  * Note that until these levels are available, this information *
  * is subject to change at the discretion of IBM.               *
  ****************************************************************
  

Problem conclusion

• Internal routine, that enumerates system state files, incorretly
  processes nested directories locates on the inaccessible cluster
  disk. This routine has been modified to skip such directories.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSM      DSMC     DSMCSVC
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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