IT12621: SNAPDIFF BACKUP OF NLS NAMED FILES CAN FAIL WITH ANS4005E ERROR PROCESSING '<FILENAME>' FILE NOT FOUND

IBM Spectrum Protectâ„¢ Client 7.1.6 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• On Unix operating systems the incremental snapdiff backup of
  files on NFS mount named in NLS character set can fail for some
  files. This can happen if the file names contain both English
  and Non-English characters.
  
  For example, a backup of a file that include both Russian and
  English characters.
  
  # echo "Hello" > /vol/test/"········-·······-····.TXT"
  
  # dsmc incr /vol/test -snapdiff
  
  IBM Tivoli Storage Manager
  Command Line Backup-Archive Client Interface
    Client Version 7, Release 1, Level 3.0
    Client date/time: 11/26/2015 18:02:04
  (c) Copyright by IBM Corporation and other(s) 1990, 2015. All
  Rights Reserved.
  
  Node Name: TEST
  Session established with server TSM: Linux/x86_64
    Server Version 7, Release 1, Level 0.0
    Server date/time: 11/26/2015 17:22:02  Last access: 11/26/2015
  17:21:33
  
  
  Incremental by snapshot difference of volume '/vol/test'
  ANS2328I Using Snapshot Differential Change Log.
  Connected to NetApp Filer netapps-7mode as user root via HTTP
  NetApp Release 8.2.1 7-Mode: Fri Mar 21 14:48:58 PDT 2014
  Performing a Snapshot Differential Backup of volume '/vol/test'
  Creating Diff Snapshot.
  Using Base Snapshot 'TSM_SIGL56572CDEEAD47_TEST' with timestamp
  11/26/2015 14:24:34
  Using Diff Snapshot 'TSM_SIGL56572CFD9532B_TEST' with timestamp
  11/26/2015 14:25:05
  ANS1228E Sending of object '/vol/test/···················.TXT'
  failed.
  ANS4005E Error processing '/vol/test/···················.TXT':
  file not found
  Directory-->               4,096 /vol/test/ [Sent]
  ANS1802E Incremental backup of '/vol/test' finished with 1
  failure(s)
  
  
  Total number of objects inspected:            0
  Total number of objects backed up:            1
  Total number of objects updated:              0
  Total number of objects rebound:              0
  Total number of objects deleted:              0
  Total number of objects expired:              0
  Total number of objects failed:               1
  Total number of objects encrypted:            0
  Total snapshot difference objects:            2
  Total number of objects grew:                 0
  Total number of retries:                      0
  Total number of bytes inspected:              0  B
  Total number of bytes transferred:            0  B
  Data transfer time:                        0.00 sec
  Network data transfer rate:                0.00 KB/sec
  Aggregate data transfer rate:              0.00 KB/sec
  Objects compressed by:                        0%
  Total data reduction ratio:                0.00%
  Elapsed processing time:               00:00:04
  
  
  TSM Versions Affected:
  Tivoli Storage Manager client on Unix platform.
  
  Initial Impact:
  Medium
  
  Additional Keywords:
  TSM; NetAPP; SnapDiff; backup; ANS4005E; file not found; NLS;
  unicode
  

Local fix

• Use NDMP backup instead
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for Client versions 6.4 and 7.1       *
  * running on Linux and AIX                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.6.                        *
  * Note that until these levels are available, this information *
  * is subject to change at the discretion of IBM.               *
  ****************************************************************
  *
  

Problem conclusion

• The incremental snapdiff backup will work fine for files which
  contain English and Non-English characters in their names.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmc
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71A PSY

     UP

• R71L PSY

     UP