IT12562: FILE RESTORE GUI FAILS TO DRILL DOWN TO THE LINUX VM FILE SYSTEMS AFTER SUCCESSFULLY LOADING THE VM BACKUP

IBM Spectrum Protectâ„¢ Client 7.1.6 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• User cannot drill down into any file system after successfully
  load the backup of a Linux VM using the File Restore GUI. The
  File Restore GUI reports the following error in that case:
  
  An error occurred while retrieving the directory information.
  If the problem persists, contact your administrator.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for Virtual Environments Data         *
  * Protection for VMware version 7.1.3 and 7.1.4 running file   *
  * restore operation of a Linux VM                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Tivoli Storage    *
  * Manager Client on Windows x64 and Linux x86_64  in level     *
  * 7.1.6                                                        *
  * Note 1: The Tivoli Storage Manager (TSM) Client is a         *
  * prerequisite to using the Data Protection for VMware. In     *
  * Data Protection for VMware environments, the TSM Client is   *
  * also known as the data mover.                                *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• The proposed code insures that a directory drill down is always
  possible even if the order of the attached devices is wrong.
  The code avoids that we assign the "/" root fs to the wrong
  volume. If it detects that situation the "/" is assigned to the
  correct volume so that /ets/passwd
  can be found for directory drill down and then it stops further
  original mount point detection.
  At the end everything works like expected only some of the
  volumes do not show the original mount point in the FR GUI but
  VolumeX instead.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71L PSY

     UP

• R71W PSY

     UP