IT12168: BACKUP, RESTORE AND OTHER OPERATIONS CAN FAIL OR HANG

IBM Spectrum Protect client 7.1.4.x interim fix downloads

APAR status

• Closed as program error.

Error description

• Backup, restore, archive, retrieve, recall, migrate or reconcile
  operations can fail or hang using the Backup-Archive Client,
  Data Protection for Databases, Exchange Server or VMware, Space
  Management or HSM for Windows. These IBM Spectrum Protect
  products are affected beginning with version 7.1.3.0 and higher
  levels on all supported operating systems.
  
  This issue is caused by memory corruption. Its symptoms depend
  among others on the operation, the component used and the
  operating system.
  Examples:
  - The backup-archive client core dumped.
  - A recall using HSM on Linux hung or terminated prematurely
    with the message "ANS4023E Error processing '..': file
    input/output error."
  

Local fix

• Set testflag MEMPOOLSIMPLESEARCH in the client options
  file as a workaround for at least partial relief. However,
  note that this may degrade performance.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for Client version 7.1 running on all *
  * platforms                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.6.                        *
  * Note that until these levels are available, this information *
  * is subject to change at the discretion of IBM.               *
  ****************************************************************
  *
  

Problem conclusion

• Memory corruption problem has been fixed so that it no longer
  occurs.
  

Temporary fix

• A fix for this problem is currently targeted for 7.1.4.1 interim
  fix package. Until this interim fix is actually available this
  information is subject to change at the discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmc     api      dsmrecal
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71A PSY

     UP

• R71L PSY

     UP

• R71H PSY

     UP

• R71M PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP