IT12034: DAILY EMAIL REPORT NOT SENT FROM OPERATIONS CENTER IF SERVERS ARE NOT CONFIGURED OR IN CRITICAL STATE

7.1.7.000-TIV-TSMOC-AIX
7.1.7.000-TIV-TSMOC-LinuxPPC64
7.1.7.000-TIV-TSMOC-LinuxPPC64le
7.1.7.000-TIV-TSMOC-LinuxS390
7.1.7.000-TIV-TSMOC-Linuxx64
7.1.7.000-TIV-TSMOC-Windows
IBM Spectrum Protect Operations Center V7.1.7 Download

APAR status

• Closed as program error.

Error description

• When all Tivoli Storage Manager Servers are not configured or
  in Critical state, under the "TSM Servers" window in the
  Operations Center GUI, the Daily Email Report is not sent and
  the following error is logged in into the tsm_opscntr.log log
  file:
  
  
  CEST [tid=108] [ERROR] Problem running EmailReportsJob
  com.ibm.tsm.command.TsmCmdException: TSM Command Exception,
  Error
  code:11 at
  com.ibm.tsm.command.TSMCommandResults.throwIfNotOK(TSMCommandRes
  ults.java:117) at com.ibm.tsm.command.facade.BaseCmdsProcessor.
  getDataDirectCommand(BaseCmdsProcessor.java:229)
  
  
  
  Tivoli Storage Manager Versions Affected:
  All supported versions of Tivoli Storage Manager Operations
  Center
  
  
  
  Initial Impact:
  Medium
  
  
  
  Additional Keywords:
  TSM OC SP "Spectrum Protect" "Operations Center" CRITICAL status
  gui no daily report sent email
  

Local fix

• The Status value "Critical" is based on the health of the
  Database, Active Log and Archive Log.
  Investigate and find the root cause of the Server CRITICAL
  status (for example, the Spectrum Protect Server is running out
  of space for Active Log).
  Once fixed, when the Server status will be back to NORMAL, the
  Daily Report process will re-start to work normally and email is
  properly sent.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager ( Spectrum Protect) Operations    *
  * Center users of daily reports                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when availble. This problem is projected  *
  * to be fixed in level 7.1.7. Note that this is subject to     *
  * change at the discretion of IBM.                             *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM OPERATIONS

• Fixed component ID

  5608E01UI

Applicable component levels