IT11925: EVENT ID 1000 ERROR MESSAGE ABOUT MSIEXEC.EXE IS DISPLAYED WHEN 6.3.X AND 6.4.X DSMC OR DSM IS EXECUTED.

IBM Spectrum Protectâ„¢ Client 7.1.6 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Event ID 1000 error message about MsiExec.exe is displayed on
  Windows application eventlog,
  when dsmc or dsm of 32bit version for client 6.3.X and 6.4.X
  is executed.
  
  This problem occurs only when Tivoli Storage Manager Client
  is installed with selecting Japanese language.
  
  
  <Example of Windows application eventlog>
  +++++++++++++++++++++++++++++++++++++++++++++++
  System
    - Provider
     [ Name]  Application Error
    - EventID 1000
     [ Qualifiers]  0
     Level 2
     Task 100
     Keywords 0x80000000000000
    - TimeCreated
     [ SystemTime]  2015-XX-XXTXX:XX:XX.000000000Z
     EventRecordID
     Channel Application
     Computer
     Security
  
  - EventData
     MsiExec.exe
     4.5.6002.18005
     49e01c42
     MSIF651.tmp
     15.0.0.591
     48c89fcc
     c0000005
     0009a5d1
     17a4
     01d0e53f6142d03e
  +++++++++++++++++++++++++++++++++++++++++++++++
  
  
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager client 32 bit for Windows 6.3.X and
  6.4.X in case install with selecting Japanese language
  
  
  Initial Impact: Middle
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for backup-archive Windows 32bit      *
  * users running an upgrade installation from/to releases       *
  * 6.4.2.2, 6.4.2.3, and 6.4.3.x                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This problem is          *
  * currently projected to be fixed in levels 7.1.6.  Note that  *
  * this information is subject to change at the discretion of   *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Tivoli Storage Manager backup-archive client Windows x32 upgrade
  installation was fixed to no longer display the error message as
  a result of running the GUI or commnad line interface.
  

Temporary fix

• A fix for this problem is currently targeted for interim fix
  package 6.4.3.3. Until the interim fix is actually available
  this information is subject to change at the discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Install
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R64W PSY

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