IBM Support

IT11839: DSMCAD.EXE CRASH, SCHEDULED BACKUP DOES NOT RUN, HEAPFREE()

A fix is available

IBM Spectrum Protect client 7.1.4.x interim fix downloads

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager dsmcad process may randomly crash
causing schedules to be missed with the following being reported
in the dsmcrash.log file:
----------------------------------------------------------------
----------------
2015/09/05 16:17:23
IBM Tivoli Storage Manager
Version: 6.4.0.04
Build date:  Sun Mar 17 13:51:15 2013
dsmcad.exe caused exception C0000005
(EXCEPTION_ACCESS_VIOLATION) at 0000000076E8105C
Register dump:
Crash dump successfully written to file 'C:\Program
Files\Tivoli\TSM\baclient\dsmcrash.dmp'
Stack Trace:
0x0000000076D31A5A (0x01893CF0 0x0A583620 0x06025600 0x019410F0)
kernel32.dll, HeapFree()+10 bytes
0x00000000F70AB10C (0x06958CE0 0x06025601 0x0A583620 0x06B2CDF0)
TSMUTIL164.dll, RegFreeValueNode()+60 bytes
0x000000003F43207E (0x00000002 0x00000027 0x00000103 0x6FDFC9CF)
dsmcad.exe
0x000000003F4D37EB (0x009DBAF0 0x009DBAF0 0x00000000 0x01848120)
dsmcad.exe
0x000000003F3E6065 (0x01848160 0x01848120 0x009DFD50 0x00000000)
dsmcad.exe
0x000000003F4DD3C1 (0x018BC1A0 0x00000000 0x00000000 0x00000000)
dsmcad.exe
0x000000003F4DD649 (0x018BC1A0 0x00000000 0x00000000 0x00000000)
dsmcad.exe
0x000000006FDE1D9F (0x6FE72AC0 0x018BC1A0 0x00000000 0x00000000)
MSVCR100.dll, endthreadex()+67 bytes
0x000000006FDE1E3B (0x00000000 0x00000000 0x00000000 0x00000000)
MSVCR100.dll, endthreadex()+223 bytes
0x0000000076D259CD (0x00000000 0x00000000 0x00000000 0x00000000)
kernel32.dll, BaseThreadInitThunk()+13 bytes
0x0000000076E5B891 (0x00000000 0x00000000 0x00000000 0x00000000)
ntdll.dll, RtlUserThreadStart()+33 bytes
Tivoli Storage Manager Versions Affected: Windows All supported
Windows clients
Customer/L2 Diagnostics:
STACK_TEXT:
ntdll!RtlFreeHeap+0x1a5
kernel32!HeapFree+0xa
TSMUTIL164!RegFreeValueNode+0x3c
Ýd:\tsm640c.130316a_x64\common\winnt\dsmutil\regutil.cpp @ 1952¨
dsmcad!psGetSystemExcludeList+0x61e
Ýd:\tsm640c.130316a_x64\common\winnt\psfssub.cpp @ 768¨
dsmcad!clientOptions::optPostProcessOptions+0x7b
Ýd:\tsm640c.130316a_x64\common\opt\optservices.cpp @ 1624¨
dsmcad!sessionThread+0x155
Ýd:\tsm640c.130316a_x64\diagent\cad\tcpinit.cpp @ 807¨
dsmcad!startThread2+0x81
Ýd:\tsm640c.130316a_x64\common\thrd\thrdmgr.cpp @ 1552¨
dsmcad!startThread+0x9
Ýd:\tsm640c.130316a_x64\common\thrd\thrdmgr.cpp @ 1512¨
msvcr100!_callthreadstartex+0x17
msvcr100!_threadstartex+0x7f
kernel32!BaseThreadInitThunk+0xd
ntdll!RtlUserThreadStart+0x1d
Initial Impact: Low
Additional Keywords: TSM cad schedule missed TSMUTIL164.dll
MSVCR100.dll C0000005 crash dump dsmcad

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* Backup-archive client versions 6.3, 6.4 and 7.1 running on   *
* all Microsoft Windows platforms                              *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See ERROR DESCRIPTION                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Apply fixing level when available. This problem is currently *
* projected to be fixed in level 7.1.6. Note that this is      *
* subject to change at the discretion of IBM.                  *
****************************************************************

    



Problem conclusion


    

  • The code has been changed so that the client will not use static
memory allocation to build an exclude list from the OS of files
that should be skipped during backup.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT11839
    • 

  • Reported component name
    TSM CLIENT
    • 

  • Reported component ID
    5698ISMCL
    • 

  • Reported release
    63W
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2015-10-19
    • 

  • Closed date
    2016-01-22
    • 

  • Last modified date
    2016-03-15
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Modules/Macros


    

  • dsmcad

    



Fix information


    

  • Fixed component name
    TSM CLIENT
    • 

  • Fixed component ID
    5698ISMCL
    • 



Applicable component levels


    

  • R71W  PSY
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"63W"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            26 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback