IT11802: Management of an iDRAC management controller via IBM Systems Director is not supported.

APAR status

• Closed as documentation error.

Error description

• This problem affects iDRAC (Dell Remote Access System)
  management controllers connected to DELL servers which are being
   managed by IBM Systems Director.
  
  IBM Systems Director is not able to properly manage the iDRAC
  management controllers connected to DELL servers.
  
  For example, out-of-band discovery of an iDRAC management
  controller card connected to a DELL server, will be discovered
  as an operating system due to IBM Systems Director discovering
  SSH as one of the Remote Service Access Protocol (RSAP).
  However, the follow up request access operation fails even if
  the user is giving the correct credentials.
  
  Impact:
  User will not be able to properly manage iDRAC management
  controller via ISD server.
  

Local fix

• No resolution needed.  This is working as designed.  Out-of-band
   discovery and subsequent management of the iDRAC management
  controller connected to DELL servers is not supported.
  
  User would have to explore other options to get alerts from the
  target iDRAC management controller.  For example, SMTP can be
  configure to send email alerts to a particular user.
  

Problem summary

• This is working as designed.
  
  Out-of-band discovery and subsequent management of the iDRAC
  management controller connected to DELL servers is not
  supported.
  This limitation will be added to the IBM Systems Director online
  documentation as part of troubleshooting section:
  
  http://www-01.ibm.com/support/knowledgecenter/SSAV7B_635/com.ibm
  .director.tbs.helps.doc/fqm0_r_tbs_accessing_or_unlocking_manage
  d_objects.html?lang=en
  
  User should also note that there are certain limitations to
  management of non-IBM systems via IBM Systems Director and are
  documented in the following link:
  
  https://www-01.ibm.com/support/knowledgecenter/SSAV7B_635/com.ib
  m.director.plan.helps.doc/fqm0_t_agent_tiers.html
  
  
  Platforms:
  All supported ISD platforms
  
  Versions:
  All supported ISD versions
  

Problem conclusion

• IBM Systems Director online documentation will be updated.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels