IBM Support

IT11716: B2B MAIL CLIENT ADAPTER FAILING WITH "SERVICE RETURNS NONE AS BASIC STATUS"

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Direct links to fixes

si_52_build_5020500_interimfix_10
si_52_build_5020500_interimfix_10

 

APAR status

  • Closed as program error.

Error description

  • After upgrading from V5.2.4.1 to V5.2.5.0_8 the user sees
the following error when running a business process that
uses a B2B Mail Client adapter call to collect emails:
Status Report: "Service returns NONE as basic status"

The error in the b2bmailclient.log is:

[2015-10-12 05:19:53.465] ERROR LaunchMailProcessingService, an
error occurred. Please examine the mail server logs and
messages for the error
[2015-10-12 05:19:53.465] ERROR [1444641593465] Array index out
of range: 0
[2015-10-12 05:19:53.465] ERRORDTL
[1444641593465]java.lang.ArrayIndexOutOfBoundsException: Array
index out of range: 0
 at
com.sterlingcommerce.woodstock.services.b2bmailsvs.LaunchMailPro
cessingService.run(LaunchMailProcessingService.java:137)
 at
com.sterlingcommerce.woodstock.services.b2bmailsvs.SimpleMailCli
ent.processData(SimpleMailClient.java:155)
 at
com.sterlingcommerce.woodstock.workflow.activity.engine.Activity
EngineHelper.invokeService(ActivityEngineHelper.java:1818)
 at
com.sterlingcommerce.woodstock.workflow.activity.engine.Activity
EngineHelper.nextMainLogic(ActivityEngineHelper.java:631)
 at
com.sterlingcommerce.woodstock.workflow.activity.engine.Activity
EngineHelper.next(ActivityEngineHelper.java:362)
 at
com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
ner.doWork(WorkFlowQueueListener.java:459)
 at
com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
ner.run(WorkFlowQueueListener.java:240)
 at
com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
ner.onMessage(WorkFlowQueueListener.java:197)
 at
com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
ner.onMessage(WorkFlowQueueListener.java:184)
 at
com.sterlingcommerce.woodstock.workflow.queue.wfTransporter.run(
wfTransporter.java:444)
 at
com.sterlingcommerce.woodstock.workflow.queue.BasicExecutor$Work
er.run(BasicExecutor.java:529)
 at java.lang.Thread.run(Thread.java:795)

Local fix

  • STRRTC - 479730
SB/SB
Circumvention: NONE

Problem summary

  • Users Affected:
All

Problem Description:
B2B Mail Client adapter fails when fetching mail message which
has null or blank From: field. ArrayIndexOutOfBounds exception
is seen in B2BmailClient log.

Platforms Affected:
All

Problem conclusion

  • Resolution Summary:
A code fix has been provided.

Delivered In:
5020500_10

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT11716
    • 

  • Reported component name
    STR B2B INTEGRA
    • 

  • Reported component ID
    5725D0600
    • 

  • Reported release
    525
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2015-10-12
    • 

  • Closed date
    2015-11-05
    • 

  • Last modified date
    2015-11-19
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STR B2B INTEGRA
    • 

  • Fixed component ID
    5725D0600
    • 



Applicable component levels


    

  • R525  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            19 November 2015
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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