IBM Support

IT11716: B2B MAIL CLIENT ADAPTER FAILING WITH "SERVICE RETURNS NONE AS BASIC STATUS"

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APAR status

  • Closed as program error.

Error description

  • After upgrading from V5.2.4.1 to V5.2.5.0_8 the user sees
    the following error when running a business process that
    uses a B2B Mail Client adapter call to collect emails:
    Status Report: "Service returns NONE as basic status"
    
    The error in the b2bmailclient.log is:
    
    [2015-10-12 05:19:53.465] ERROR LaunchMailProcessingService, an
    error occurred. Please examine the mail server logs and
    messages for the error
    [2015-10-12 05:19:53.465] ERROR [1444641593465] Array index out
    of range: 0
    [2015-10-12 05:19:53.465] ERRORDTL
    [1444641593465]java.lang.ArrayIndexOutOfBoundsException: Array
    index out of range: 0
     at
    com.sterlingcommerce.woodstock.services.b2bmailsvs.LaunchMailPro
    cessingService.run(LaunchMailProcessingService.java:137)
     at
    com.sterlingcommerce.woodstock.services.b2bmailsvs.SimpleMailCli
    ent.processData(SimpleMailClient.java:155)
     at
    com.sterlingcommerce.woodstock.workflow.activity.engine.Activity
    EngineHelper.invokeService(ActivityEngineHelper.java:1818)
     at
    com.sterlingcommerce.woodstock.workflow.activity.engine.Activity
    EngineHelper.nextMainLogic(ActivityEngineHelper.java:631)
     at
    com.sterlingcommerce.woodstock.workflow.activity.engine.Activity
    EngineHelper.next(ActivityEngineHelper.java:362)
     at
    com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
    ner.doWork(WorkFlowQueueListener.java:459)
     at
    com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
    ner.run(WorkFlowQueueListener.java:240)
     at
    com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
    ner.onMessage(WorkFlowQueueListener.java:197)
     at
    com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
    ner.onMessage(WorkFlowQueueListener.java:184)
     at
    com.sterlingcommerce.woodstock.workflow.queue.wfTransporter.run(
    wfTransporter.java:444)
     at
    com.sterlingcommerce.woodstock.workflow.queue.BasicExecutor$Work
    er.run(BasicExecutor.java:529)
     at java.lang.Thread.run(Thread.java:795)
    

Local fix

  • STRRTC - 479730
    SB/SB
    Circumvention: NONE
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    B2B Mail Client adapter fails when fetching mail message which
    has null or blank From: field. ArrayIndexOutOfBounds exception
    is seen in B2BmailClient log.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix has been provided.
    
    Delivered In:
    5020500_10
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT11716

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    525

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-10-12

  • Closed date

    2015-11-05

  • Last modified date

    2015-11-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

  • R525 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.5","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
19 November 2015