IT11640: HYPER-V VM BACKUP FAILS WITH ANS1035S DURING SCHEDULED BACKUP

IBM Spectrum Protectâ„¢ Client 7.1.4 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• The error occurs when multiple VMs are backed up, such as a
  scheduled backup. The error is not seen during backup of
  individual VMs.
  
  The following errors are seen in dsmerror log:
  
  09/16/2015 17:03:39 ANS5250E An unexpected error was
  encountered.
     TSM function name : VmStartAPISession
     TSM function      : vmAPISendData::initDataMoverAPI() failed
     TSM return code   : 406
     TSM file          : ..\..\common\vm\vmbackvddk.cpp (11825)
  09/16/2015 17:03:39 ANS1035S Options file 'dsm1.opt' could not
  be found, or it cannot be read.
  09/16/2015 17:03:39 ANS5250E An unexpected error was
  encountered.
     TSM function name : VmStartAPISession
     TSM function      : vmAPISendData::initDataMoverAPI() failed
     TSM return code   : 406
     TSM file          : ..\..\common\vm\vmbackvddk.cpp (11825)
  09/16/2015 17:03:40 ANS1228E Sending of object
  'win2012R2WU-RA-crystal10' failed.
  09/16/2015 17:03:40 ANS1035S Options file
  'win2012R2WU-RA-crystal10' could not be found, or it cannot be
  read.
  
  09/16/2015 17:03:40 ANS1035S Options file 'dsm1.opt' could not
  be found, or it cannot be read.
  09/16/2015 17:03:40 ANS5250E An unexpected error was
  encountered.
     TSM function name : VmStartAPISession
     TSM function      : vmAPISendData::initDataMoverAPI() failed
     TSM return code   : 406
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for Virtual Environments component    *
  * Data Protection for Microsoft Hyper-V versions 7.1.1, 7.1.2  *
  * and 7.1.3  on the following platforms:                       *
  * Windows Server 2012                                          *
  * Windows Server 2012 R2                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Tivoli Storage    *
  * Manager Client on Windows 7.1.4                              *
  * Note 1: The Tivoli Storage Manager (TSM) Client is a part of *
  * the Data Protection for Microsoft Hyper-V.                   *
  *              In Data Protection for Microsoft Hyper-V        *
  * environments, the TSM Client is also known as the data       *
  * mover.                                                       *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Data mover has been modified to cleanup resources that were not
  being released.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMC     DSMAGENT DSMCSVC
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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