IBM Support

IT11219: STERLING B2B INTEGRATOR ERRORS WHEN LOGGING IN THROUGH A LOAD BALANCER WITH HTTPS

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APAR status

  • Closed as program error.

Error description

  • When logging into Sterling B2B Integrator using a load
    balancer the user receives the message, "This page can't be
    displayed.
    Make sure the web address https://<host>:80 is correct" after
    the user logs into the dashboard.
    The sample URL is: https://<HOST>/dashboard
    
    This only occurs when the user is attempting to log in using
    the HTTPS URL and using the load balancer's URL.
    
    If the user attempts to log in using the direct host
    and port in HTTPS, that works with no errors.
    If the user attempts to log in using the load balancer
    URL but using the HTTP option, that works with no errors.
    

Local fix

  • STRRTC - 475704
    SB/SB
    Circumvention:
    The  load balancer admin can temporarily add a port to the
    HTTPS URL for user and that works. This can
    be used until a fix is applied.
    

Problem summary

  • Users Affected:
    Customers using a load balancer with Sterling B2B Integrator
    
    Problem Description:
    Can't set up load balancer with HTTPS.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix has been provided.
    
    Delivered in:
    5020500_9
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT11219

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    525

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-09-14

  • Closed date

    2015-09-14

  • Last modified date

    2015-10-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

  • R525 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.5","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
05 October 2015