IT11155: DBCS USERID AND PASSWORD ARE NOT SUPPORTED WITH TSM4VE FILE RESTORE PORTAL.

IBM Spectrum Protectâ„¢ Client 7.1.4 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• File Restore user with a user name or password encoded in DBCS,
  such as Chinese or Japanese will not work. The initial login to
  the File Restore portal will report that the user cannot be
  authenticated.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for Virtual Environments component    *
  * Data Protection for VMware version 7.1.3 running on Windows  *
  * x64 platform                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Tivoli Storage    *
  * Manager Client on Windows 7.1.4                              *
  *                                                              *
  * Note 1: The Tivoli Storage Manager (TSM) Client is a         *
  * prerequisite to using the Data Protection for VMware. In     *
  * Data Protection for VMware environments, the TSM Client is   *
  * also known as the data mover.                                *
  *                                                              *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  If user attempts to log into File Restore with a user and/or
  password that us using characters other then English,
  Authentication will fail, and the user would not be allowed to
  proceed.
  

Problem conclusion

• Update client to Tivoli Storage Manager Client on Windows 7.1.4/
  Data Protection for VMware 7.1.4
  

Temporary fix

• - originally a temporary fix was targeted but 7.1.3.2 does
  not contain the fix. Upgrade to 7.1.4 instead.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• FRapi
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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