IT11011: UPDATE NODE CAN FAIL WITH ANR1250E

6.3.6.000-TIV-TSMRPT-AGENT-Linux
6.3.6.000-TIV-TSMRPT-AGENT-AIX
6.3.6.000-TIV-TSMRPT-AIX
6.3.6.000-TIV-TSMRPT-AGENT-Windows
6.3.6.000-TIV-TSMRPT-Linuxx86
6.3.6.000-TIV-TSMRPT-Linuxx86_64
6.3.6.000-TIV-TSMRPT-WindowsI32
6.3.6.000-TIV-TSMRPT-WindowsX64
6.3.6.000-TIV-TSMAC-WindowsX64
6.3.6.000-TIV-TSMAC-WindowsI32
6.3.6.000-TIV-TSMAC-SolarisSPARC
6.3.6.000-TIV-TSMAC-Linuxx86
6.3.6.000-TIV-TSMAC-Linuxs390x
6.3.6.000-TIV-TSMAC-AIX
6.3.6.000-TIV-TSMALL-SolarisSPARC
6.3.6.000-TIV-TSMALL-WindowsX64
6.3.6.000-TIV-TSMSTA-WindowsI32
6.3.6.000-TIV-TSMALL-HP-UX
6.3.6.000-TIV-TSMALL-Linuxppc64
6.3.6.000-TIV-TSMALL-AIX
6.3.6.000-TIV-TSMALL-Linuxs390x
6.3.6.000-TIV-TSMALL-Linuxx86_64
7.1.4.000-TIV-TSMSRV-WIN
7.1.4.000-TIV-TSMSRV-SolarisSPARC
7.1.4.000-TIV-TSMSRV-Linuxx86_64
7.1.4.000-TIV-TSMSRV-Linuxs390x
7.1.4.000-TIV-TSMSRV-Linuxppc64
7.1.4.000-TIV-TSMSRV-HP-UX
7.1.4.000-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V7.1 Fix Pack 4 (7.1.4.000) Downloads
IBM Tivoli Storage Manager V6.3 Fix Pack 6 (6.3.6.000) Server Downloads

APAR status

• Closed as program error.

Error description

• Running 'update node' on Tivoli Storage Manager Server fails
  with
   'ANR2150E: UPDATE NODE: Node <node_name> is currently accessing
   the server',
  while there is no active session for that node seen with the
  server command 'query session'.
  
  Tivoli Storage Manager Versions Affected:
  All supported versions on all supported platforms
  
  Customer/L2 Diagnostics (If Applicable):
  Running 'update node' on Tivoli Storage Manager Server fails
  with
   'ANR2150E: UPDATE NODE: Node <node_name> is currently accessing
   the server'
  
  Example:
  tsm: XXXXXX>update node <node_name> maxnummp=2
  ANR2150E UPDATE NODE: Node <node_name> is currently accessing
  the server.
  ANS8001I Return code 12.
  
  tsm: XXXXXX>select * from sessions where client_name='NODE_NAME'
  ANR2034E SELECT: No match found using this criteria.
  ANS8001I Return code 11.
  
  When checking the open sessions on the Tivoli Storage Manager
  Server with 'show allopen', there still are hanging sessions
  left for the involved node. Below example shows close date is
  00/00/1900 00:00:00, meaning the session was never closed.
  
  tsm: XXXXXX> show allopen
  
   Node Name:     <node name>
   Open Count:      2
   -----------------------------------------------
   Open threadId: 123456
   Open seaaion:  654321
   Is opened:   False
   Open file:   smexec.c
   Open line:   4829
   Open Date/Time is: MM/DD/YY hh:mm:ss
   Close Date/Time is:  00/00/1900 00:00:00  <<<-----
  
  This problem only happens when a lanfree session failed for the
  impacted node due to a communication error between the storage
  agent and the Tivoli Storage Manager server. The error causing
  this stalled session can be found when searching the server
  actlog using the 'Open session' id from 'show allopen'.
  The Node Name can also be found in the 'show allopen' output
  
  An example from the filtered actlog when searching for the
  session that failed can be:
  
  dd/mm/yyyy hh:mm:ss ANR0408I Session 654321 started for server
                      <storage agent name> (Tcp/Ip) for storage
                      agent. (SESSION: 654321)
  dd/mm/yyyy hh:mm:ss ANR3605E Unable to communicate with storage
                      agent. (SESSION: 654321)
  dd/mm/yyyy hh:mm:ss ANR3605E Unable to communicate with storage
                      agent. (SESSION: 654321)
  dd/mm/yyyy hh:mm:ss ANR0480W Session 405431 for node <node name>
                      terminated - connection with client severed.
                      (SESSION: 765432)
  
  Initial Impact: Medium
  
  Additional Keywords: TSM, spectrum, session, lanfree, update,
  

Local fix

• Restart the server to reset the open session
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users of Lanfree.          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing levels when available.                          *
  * This problem is currently projected to be fixed in levels    *
  * 6.3.6 and 7.1.4.                                             *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Sun Solaris, Linux, and
  Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP