IT10969: TSM CLIENT OPERATIONS IN WINDOWS 10 ENVIRONMENTS TERMINATE WITH ANS1593E WHEN SSL IS CONFIGURED BETWEEN CLIENT AND SERVER

IBM Spectrum Protectâ„¢ client 7.1.3.x interim fix downloads
IBM Spectrum Protectâ„¢ Client 7.1.4 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• When the 7.1.3 IBM Spectrum Protect client (TSM client)
  is used in a currently-unsupported Windows 10
  environment with Secure Socket Layer (SSL) communication
  configured
  between the TSM Client and Server, all TSM Client operations
  terminate
  with the following error message:
  
  ANS1593E Cannot open the key database
  
  In the future, Windows 10 should be supported with
  this client using SSL.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect client (Tivoli Storage Manager client)  *
  * version 7.1.3 users configured with Secure Socket Layer      *
  * (SSL) communcation.                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.4. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• The problem was due to a defect in the IBM GSKit level shipped
  with IBM Spectrum Protect client that prevented the keystore to
  be opened on Windows 10. IBM GSKit has fixed the problem and the
  IBM Spectrum Protect client has been updated with the IBM GSKit
  version that contains the fix.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMC     DSM
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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