A fix is available
APAR status
Closed as program error.
Error description
After upgrading baclient to version 7.1.2.3 the Windows Java GUI cannot be launched due to the following error message: "No JRE found. Please install a JRE version 1.5.0 or above and try again. If JRE is already installed on your machine, then make sure the PATH environment variable contains path to javaw.exe." Scheduled VM backups may also return the following error message in the dsmerror.log: 08/11/2015 20:08:27 ANS9488E Java Runtime Environment (JRE) was not found. File c:\Program Files\Tivoli\TSM\baclient\\jvm8010\jre\bin\javaw.exe does not exist. In addition, the wrong product version is displayed in the Control Panel "Programs and Features" applet: Instead of 7.1.2.3, the product verson appears as 7.1.2.0. Tivoli Storage Manager Versions Affected: 7.1.2.3 on Windows operating systems Customer/L2 Diagnostics (If Applicable)
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Backup-archive client Java GUI version 7.1.2.3 running on * * Microsoft Windows x64 platform * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in level 7.1.3. Note that this is * * subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
The JRE required for the 7.1.2.3 Win x64 Java GUI was omitted from the original 7.1.2.3 package on the FTP server. A new package with the JRE is replacing the original package, and will allow the Java GUI to work correctly. Size of original 7.1.2.3 package: 211,108,648 bytes Size of fixed 7.1.2.3 package: 356,417,128 bytes The problem with the product version shown in the Control Pandl "Programs and Features" has also been fixed; the correct version 7.1.2.3 is displayed. Please note: If you already installed the original package, you must uninstall it before installing the new 7.1.2.3 package.
Temporary fix
The 7.1.2.3 Win x64 package has been corrected and will be replaced on the FTP server.
Comments
APAR Information
APAR number
IT10712
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-08-18
Closed date
2015-10-22
Last modified date
2015-11-03
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
JRE
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R71W PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W"}]
Document Information
Modified date:
26 September 2021