IBM Support

IT10578: TSM VIRTUAL ENVIRONMENT WEB INTERFACE IS NOT AVAILABLE AFTER SERVICES ARE RESTARTED

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager for Virtual Environments: Data
    Protection for VMware web interface (TsmVMwareUI) may not be
    available after the "Data Protection for VMware Web Server"
    service is restarted.  This restart could be triggered by a
    reboot of the system, upgrade, or some other source.  When the
    Websphere services are is restarted, null configuration data is
    passed causing the problem.
    
    Tivoli Storage Manager Versions Affected: 7.11 and later on
    Windows and Linux
    
    Customer/L2 Diagnostics:
    
    Attempts to access the web interface using either the stored URL
    or an icon will not connect.  The "Data Protection for VMware
    Web Server Service" is running, but netstat -a does not show
    anything listening on the assigned ports.  By default the ports
    are 9080 and 9081.
    
    Initial Impact: Medium
    
    Additional Keywords: Websphere service fails reboot restart
    restarted not available tsmve tsm4ve
    

Local fix

  • The following steps can be used to resolve this.
    
    1. Open the
    C:\IBM\tivoli\tsm\tdpvmware\webserver\usr\servers\veProfile\boot
    strap.properties file to view the eWAS port settings.
    
    2. Change the ports to two unused ports, for example:
    
    veProfile.http.port=9090
    veProfile.https.port=9091
    
    Then restart the Web Server service.
    
    3. Change the ports back to the original values and restart the
    Web Server service.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Tivoli Storage Manager for Virtual Environments component    *
    * Data Protection for VMware version 7.1 running on Windows    *
    * x64 and Linux x86 platforms                                  *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.4.  Note that this is    *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • After installation of Tivoli Storage Manager for Virtual
    Environments, the liberty web server used by WebGUI will startup
    with --clean option.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT10578

  • Reported component name

    TSM FOR VE DP V

  • Reported component ID

    5725TVEVM

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-08-11

  • Closed date

    2015-09-25

  • Last modified date

    2015-09-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • Install
    

Fix information

  • Fixed component name

    TSM FOR VE DP V

  • Fixed component ID

    5725TVEVM

Applicable component levels

  • R71W PSY

       UP

[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W"}]

Document Information

Modified date:
25 September 2021