IT10408: 7.1.1 OR 7.1.2 INSTALLER ON WINDOWS MIGHT ERRONEOUSLY REPORT THAT A REBOOT IS NEEDED TO COMPLETE THE INSTALLATION

IBM Spectrum Protectâ„¢ Client 7.1.4 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• The Tivoli Storage Manager Backup-Archive Client for Microsoft
  Windows version 7.1.1 and 7.1.2 installers might report that a
  reboot is required to complete the installation when a reboot is
  not truly necessary.
  The problem occurs due to a change made in the installer that
  checks whether there are any pending file rename operations that
  require a reboot, regardless of whether the affected files are
  related to Tivoli Storage Manager. Pending file renames
  appear in registry value "PendingFileRenameOperations" located
  in registry key:
  "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager".
  
  This problem can occur during any install, upgrade, or remove
  operation that involves the 7.1.1 or 7.1.2 client.
  Customer/L2 Diagnostics
  Run this command from a Windows command prompt:
  
  reg query
  "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager"
  /v PendingFileRenameOperations
  Note that this is one long command even though it is shown on
  three lines in this APAR text. Make sure to put a blank space
  before and after the quoted registry key.
  If the registry key exists but contains no TSM related files
  then this APAR is the likely cause of the reboot prompt at the
  end of the installation. However the machine should be
  rebooted as soon as possible in order to resolve the pending
  file renames.
  Affected product versions:
  Tivoli Storage Manager Backup-Archive Client for Microsoft
  Windows versions 7.1.1.x and 7.1.2.x.
  |MDVREGR 7.1.1.0|
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager Client versions 7.1.1, 7.1.2 running  *
  * on all Microsoft Windows platforms.                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This problem is          *
  * currently is fixed in levels 7.1.3 and later.  Note that     *
  * this information is subject to change at the discretion of   *
  * IBM                                                          *
  ****************************************************************
  

Problem conclusion

• The TSM Client Windows installation will prompt for a system
  reboot only if needed by the TSM Client specifically.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• TSMClien
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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