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IT09926: ISSUE WITH ADDING MESSAGES TO DESTINATION MAILBOX WHILE ACCESSING IMAILBOXUSEREXIT_ONMESSAGEADD

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APAR status

  • Closed as program error.

Error description

  • System fails to deliver messages to the destination mailbox.
    The messages are found in IMailboxUserExit_OnMessageAdd.
    
    The Mailbox message adds and FTP also fails in the
    repository with MBXUserExit exceptions at the same time.
    
    Restart the Sterling Integrator Cluster.
    Temporary fix is to increase the default pool.
    

Local fix

  • STRRTC 469537
    DN/SK
    Workaround:
    1. Navigate to <install_dir>/properties/userexit folder.
    2. Make a backup of the MailboxUserExits.xml file.
    3. Edit the MailboxUserExits.xml file to disable the user exit
    for OnMessageAdd by commenting out following in the
    IMailboxUserExit_OnMessageAdd, implementation section.
    <!--<value>com.sterlingcommerce.woodstock.userexit.services.mail
    box.MailboxUserExit</value>-->
    4. Restart Sterling B2B Integrator.
    

Problem summary

  • USERS AFFECTED:
    ALL
    
    PROBLEM DESCRIPTION:
    Issue with adding messages to mailbox while accessing
    IMailboxUserExit_OnMessageAdd.
    
    PLATFORMS AFFECTED:
    ALL
    

Problem conclusion

  • RESOLUTION SUMMARY:
    A code fix is provided.
    
    NOTE :
    
         In the UE properties files,
         1. The pool.size property is set to a value of 10, which is
            the maximum value that this property can hold. There is
            no room  for this property to grow further.
            The minimum value that can be set for this property is 1
            and maximum is 10.
            If a value out of this range is set against this
            property, then the default value of 5 will be used.
    
         2. The maximum.queueLength is set to a value of 500, which
            is the maximum value that this property can hold. There
            is no room for this property to grow further.
            The minimum value that can be set for this property is 1
            and maximum is 500.
            If a value out of this range is set against this
            property, then the default value of 5 will be used.
    
    DELIVERED IN:
    
    5020500_13
    5020603
    5020601_7
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT09926

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    524

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-07-08

  • Closed date

    2015-07-10

  • Last modified date

    2017-03-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

  • R525 PSY

       UP

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Document Information

Modified date:
08 March 2017