IT09643: ANS2398I INFORMATIONAL MESSAGE IS SEEN AS FAILED IN THE SUMMARY_EXTENDED TABLE FOR SKIPPED PLACEHOLDER VM GUESTS

IBM Spectrum Protectâ„¢ Client 7.1.4 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Since client version 7.1.2, when performing a 'BACKUP VM'
  operation, the VMware guests placeholder names created by the
  VMware Site Recovery Manager (SRM) feature are skipped from the
  VM backups by design.
  The message seen in the client is :
  ANS2398I The virtual machine 'VM-name' is configured as a
  VMware Site Recovery Manager placeholder virtual machine on the
  recovery site. As a result, the virtual machine will be skipped.
  However, this triggers the backup statistics to be non-zero '0'.
  Since skipping these placeholders is introduced by design in
  the backup process, skipping these objects should not generate
  a warning.
  
  Example of backup statistics seen in the server
  summary_extended table:
  
        START_TIME: 2015-06-06 08:30:26.000000
          END_TIME: 2015-06-06 08:32:15.000000
          ACTIVITY: BACKUP
  ACTIVITY_DETAILS: VMware
     ACTIVITY_TYPE: Incremental Forever - Incremental
            NUMBER: xxxx
            ENTITY: DATAMOVER_NODE
         AS_ENTITY: DATACENTER_NODE
        SUB_ENTITY: VM_PLACEHOLDER_NAME
          COMMMETH: Tcp/Ip
           ADDRESS: <hostaddress>:<port>
     SCHEDULE_NAME: SCHEDULE_NAME
          EXAMINED: 1
          AFFECTED: 0
            FAILED: 1
             BYTES: xxxxx
              IDLE: 0
            MEDIAW: 0
         PROCESSES: 0
   COMPLETION_CODE: 6582
        SUCCESSFUL: NO
       VOLUME_NAME:
        DRIVE_NAME:
      LIBRARY_NAME:
          LAST_USE:
         COMM_WAIT: 0
  NUM_OFFSITE_VOLS:
  
  In case of a VMware placeholder that is skipped on purpose, the
  value of the 'FAILED' field should be '0'.
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Client 7.1.2 on Windows and Linux
  
  Initial Impact: Low
  
  Additional Keywords: zztsm tdp4ve TSM4VE skip skipping warning
  rc return code
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for Virtual Environments version      *
  * 7.1.2 and 7.1.3 running on all Microsoft Windows x64 and     *
  * Linux x86_64 platforms                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Tivoli Storage    *
  * Manager Client on Windows x64 and Linux x86_64  in level     *
  * 7.1.4                                                        *
  * Note 1: The Tivoli Storage Manager (TSM) Client is a         *
  * prerequisite to using the Data Protection for VMware. In     *
  * Data Protection for VMware environments, the TSM Client is   *
  * also known as the data mover.                                *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Skipped placeholder vms do not change backup status in
  SUMMARY_EXTENDED table.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent dsm
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

     UP

• R71L PSY

     UP