IT09132: USING THE DIAGNOSTIC COMMAND "SHOW HANDLES" CAN RESULT IN UNEXPECTED BEHAVIOR

Fix packs for DataPower XML Security Gateway version 6.0
Fix packs for DataPower B2B Appliance version 6.0
Fix packs for DataPower Integration Appliance version 6.0
Fix packs for DataPower Low Latency Appliance version 6.0
Fix packs for DataPower Service Gateway version 6.0
Fix packs for DataPower Service Gateway version 6.0.1
Fix packs for DataPower B2B Appliance version 6.0.1
Fix packs for DataPower Integration Appliance version 6.0.1
Fix packs for DataPower Service Gateway version 7.0
Fix packs for DataPower B2B Appliance version 7.0
Fix packs for DataPower Integration Appliance version 7.0
Fix packs for DataPower Gateway version 7.1
Fix packs for DataPower Gateway version 7.2

APAR status

• Closed as program error.

Error description

• Using the diagnostic command "show handles" from the CLI can
  result in unexpected behavior. In some cases this can lead to
  hung transactions or a restart of the appliance.
  

Local fix

• Do not use the command "show handles".
  

Problem summary

• Affected are all customers monitoring open file decriptors using
  the CLI commands "show handles" or "show task fds".
  
  Using the commands might cause various issues ranging from
  unexpected transaction termination to hanging transactions
  potentially resulting in a restart.
  

Problem conclusion

• Fix is available in 6.0.0.16, 6.0.1.12, 7.0.0.9, 7.1.0.6 and
  7.2.0.2.
  
  For a list of the latest fix packs available, please see:
  http://www-01.ibm.com/support/docview.wss?uid=swg21237631
  

Temporary fix

• Make sure you avoid the specified commands.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  DATAPOWER

• Fixed component ID

  DP1234567

Applicable component levels

• R600 PSN

     UP

• R601 PSN

     UP

• R700 PSN

     UP

• R710 PSN

     UP

• R720 PSN

     UP