IBM Support

IT09027: MAILMIME AND SMTP SEND ADAPTER - ERROR OPENING PDF FILE WHEN SENT FROM V5.2.5

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APAR status

  • Closed as program error.

Error description

  • In V5.2.5 a business process that would send PDF files using
    the MailMime and SMTP Send adapters, sends a corrupted file. The
    file is sent but when the recipient opens the PDF file, they
    get the following error:
    "Adobe Reader could not open "docname" because it is either not
    a supported file type or because the file has been damaged (for
    example, it was sent as an email attachment and wasn't
    correctly decoded)."
    

Local fix

  • STRRTC - 465830
    SB / SB
    
    Circumvention:
    Edit the BPML so that the MailMime Service includes the
    following tags:
    <assign to="mail-mime-body">false</assign>
    <assign to="mail-mime-attachment-count">1</assign>
    <assign
    to="mail-mime-attachment1">/absolute/path/to/PDFFile.pdf</assign
    >
    
    A File System adapter could be included to write the document to
    the file system so it can be picked up by the MailMime Service.
    

Problem summary

  • USERS AFFECTED:
    ALL
    
    PROBLEM DESCRIPTION:
    MAILMIME AND SMTP SEND ADAPTER - ERROR OPENING PDF
    FILE WHEN SENT FROM V5.2.5, interim fix 4.
    WHEN EMAILING THE FILES WITH THE FORMATS
    .PDF,.DOC,.JPEG,.ZIP,.MPEG,.GIF,.PPT,.JPG,.XLS,.BMP,.DOCX,.XLSX,
    .MP3, EVEN THOUGH THE FILES ARE BEING SENT  SUCCESSFULLY AS
    ATTACHMENTS, NONE OF THE FILES WILL BE VIEW-ABLE. WHEN TRIED TO
    OPEN THE FILE, THE ERROR MESSAGE POPS UP SAYING EITHER THE FILES
    ARE CORRUPTED OR IT IS DAMAGED.
    
    PLATFORMS AFFECTED:
    ALL
    

Problem conclusion

  • RESOLUTION SUMMARY:
    THIS ISSUE WAS INTRODUCED AS RESULT OF APAR IC86843. A code fix
    has been provided.
    
    DELIVERED IN:
    5020500_6
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT09027

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    525

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-05-21

  • Closed date

    2015-06-10

  • Last modified date

    2015-06-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

  • R525 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.5","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
17 June 2015