IT07934: AUDIT LIBRARY WITH REFRESH=YES FAILS WITH ANR8992E CAUSING CRASH

6.3.6.000-TIV-TSMRPT-AGENT-Linux
6.3.6.000-TIV-TSMRPT-AGENT-AIX
6.3.6.000-TIV-TSMRPT-AIX
6.3.6.000-TIV-TSMRPT-AGENT-Windows
6.3.6.000-TIV-TSMRPT-Linuxx86
6.3.6.000-TIV-TSMRPT-Linuxx86_64
6.3.6.000-TIV-TSMRPT-WindowsI32
6.3.6.000-TIV-TSMRPT-WindowsX64
6.3.6.000-TIV-TSMAC-WindowsX64
6.3.6.000-TIV-TSMAC-WindowsI32
6.3.6.000-TIV-TSMAC-SolarisSPARC
6.3.6.000-TIV-TSMAC-Linuxx86
6.3.6.000-TIV-TSMAC-Linuxs390x
6.3.6.000-TIV-TSMAC-AIX
6.3.6.000-TIV-TSMALL-SolarisSPARC
6.3.6.000-TIV-TSMALL-WindowsX64
6.3.6.000-TIV-TSMSTA-WindowsI32
6.3.6.000-TIV-TSMALL-HP-UX
6.3.6.000-TIV-TSMALL-Linuxppc64
6.3.6.000-TIV-TSMALL-AIX
6.3.6.000-TIV-TSMALL-Linuxs390x
6.3.6.000-TIV-TSMALL-Linuxx86_64
7.1.3.000-TIV-TSMSRV-WIN
7.1.3.000-TIV-TSMSRV-SolarisSPARC
7.1.3.000-TIV-TSMSRV-Linuxx86_64
7.1.3.000-TIV-TSMSRV-Linuxs390x
7.1.3.000-TIV-TSMSRV-Linuxppc64
7.1.3.000-TIV-TSMSRV-HP-UX
7.1.3.000-TIV-TSMSRV-AIX
IBM Tivoli Storage Manager V6.3 Fix Pack 6 (6.3.6.000) Server Downloads

APAR status

• Closed as program error.

Error description

• The Tivoli Storage Manager server may crash on the libraries
  next use if an Audit Library with Refresh=yes fails to refresh
  the configuration - for example if a tape is mounted. The server
  may also crash if the library has not initialized (ANR8439I) and
  the Audit Library with Refresh=yes fails.
  
  Customer/L2 Diagnostics (if applicable)
   Audit failure:
  03/16/2015 15:16:37      ANR2017I Administrator D037596 issued
  command: AUDIT LIBRARY LIBNET01 checkl=barcode refresh=yes
  (SESSION: 43)
  03/16/2015 15:16:37      ANR0984I Process 6 for AUDIT LIBRARY
  started in the BACKGROUND at 03:16:37 PM. (SESSION: 43, PROCESS:
  6)
  03/16/2015 15:16:37      ANR8457I AUDIT LIBRARY: Operation for
  library LIBNET01 started as process 6. (SESSION: 43, PROCESS: 6)
  03/16/2015 15:16:37      ANR8992E The library state refresh for
  LIBNET01 failed. (SESSION: 43, PROCESS: 6)      <---- HERE
  03/16/2015 15:16:37      ANR8458I AUDIT LIBRARY process for
  library LIBNET01 has  been canceled. (SESSION: 43, PROCESS: 6)
  03/16/2015 15:16:37      ANR0985I Process 6 for AUDIT LIBRARY
  running in the  BACKGROUND completed with completion state
  SUCCESS at 03:16:37 PM. (SESSION: 43, PROCESS: 6)
  
  Look for the absense of the ANR8439I message on startup before
  the crash
  ANR8439I SCSI library Lib_Name  is ready for operations
  
  The call stack from the core can be similar to the following.
  The common part should be the StartThread to the Performinit
  functions:
  (gdb) where
  #0  0x0000000000a4eaad in RefreshDriveInfo (libP=0x2aaab0156088,
  driveP=0x2aaab01848f8, isEmptyP=0x4247e7e0)
      at mmsscsi.c:18503
  #1  TestDriveFull (libP=0x2aaab0156088, driveP=0x2aaab01848f8,
  isEmptyP=0x4247e7e0) at mmsscsi.c:18441
  #2  0x0000000000a56a98 in ScsiSetLibDevice
  (driveP=0x2aaab01848f8, DevInfoP=0x4247f040) at mmsscsi.c:5575
  #3  0x0000000000a57da6 in RestoreDriveState
  (libP=0x2aaab0156088) at mmsscsi.c:9029
  #4  PerformInit (libP=0x2aaab0156088) at mmsscsi.c:8583
  #5  0x0000000000a58db4 in InitThread (argP=<value optimized
  out>) at mmsscsi.c:8438
  #6  0x0000000000e7c44a in StartThread (startInfoP=0x165464c8) at
  pkthread.c:3372
  #7  0x0000003d3fe0673d in ?? ()
  #8  0x0000000000000000 in ?? ()
  
  (gdb) where
  #0  0x0000000000a57a01 in RestoreDriveState (libP=0x8bb9018) at
  mmsscsi.c:8897
  #1  PerformInit (libP=0x8bb9018) at mmsscsi.c:8583
  #2  0x0000000000a58db4 in InitThread (argP=<value optimized
  out>) at mmsscsi.c:8438
  #3  0x0000000000e7c44a in StartThread
  (startInfoP=0x2aaab000ce68) at pkthread.c:3372
  #4  0x0000003d3fe0673d in ?? ()
  #5  0x0000000000000000 in ?? ()
  (gdb)
  
  
  *NOTES*
  1) The documentation does describe when refresh is necessary.
    REFRESHstate
     Specifies whether the server's information about a library,
  which is normally obtained during initialization, is refreshed,
  so that any changes in configuration are reflected. By setting
  the REFRESHSTATE parameter to Yes, this action is completed
  without having to restart the server or re-define the library.
  The default is No.
  
  2) APAR IC90197 only partially fixed this problem.  APAR fixing
  levels were 6.2.6.0 and 6.3.4.0.
  
  Platforms affected:
  6.2 6.3 7.1 Unix, Linux, Windows
  
  Initial Impact: Medium
  
  Additional Keywords: lib ZZ63 ZZ71 ZZ62 refresh
  
  | MDVPARTL 6.2.6.0 | | MDVPARTL 6.3.4.0 |
  

Local fix

• Do not use the parameter REFRESHstate=Yes on the Audit Library
  command.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server tape library users.        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in levels    *
  * 6.3.6 and 7.1.3.                                             *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP