IT07679: VIRTUAL MACHINE BACKUP FAILS WITH ANS0344E, BACKUP PROCESS REMAINS DUE TO LOOP OCCURRING AFTER ERROR

TSM 7.1.2.x interim fix client downloads
IBM Tivoli Storage Manager Client 6.4.3 Downloads and READMEs
IBM Spectrum Protectâ„¢ Client 7.1.3 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Virtual machine backups can fail with
  ANS0344E Cannot Send data with a zero byte sizeEstimate. This
  can result in the backup process
  (dsmc.exe, dsmcsvc.exe) remaining in a loop condition.
  Initial impact: HIGH
  Platforms affected: Windows 6.3, 6.4, 7.1
  

Local fix

• Step 1: Windows - Stop the dsmcsvc.exe or dsmc.exe process from
  task manager.
  Step 2: Restart the Scheduler service or dsmcad.
  Step 3: Run manual backup of the failed VM's.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for Virtual Environments versions     *
  * 6.3, 6.4 and 7.1 running on all Microsoft Windows platforms. *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Tivoli Storage    *
  * Manager Client on Windows x64 in levels 6.4.3 and 7.1.3      *
  * Note 1: The Tivoli Storage Manager (TSM) Client is a         *
  * prerequisite to using the Data Protection for VMware. In     *
  * Data Protection for VMware environments, the TSM Client is   *
  * also known as the data mover.                                *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• The problem has been fixed and no longer occurs.
  

Temporary fix

• A fix for this problem is currently targeted for interim fix
  package 7.1.2.1. Until the interim fix is actually available
  this information is subject to change at the discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R64W PSY

     UP

• R71W PSY

     UP