IBM Support

IT07597: IBM PUREAPPLICATION SYSTEMS CALLHOME EVENT REPEATING FOR ERROR ID = 79501 : FAILED TO SYNCHRONIZE CLUSTER TIME TO NTP SERVER

 

APAR status

  • Closed as program error.

Error description

  • IBM PureApplication Systems users are reporting repeating
events from Call Home for Error ID = 79501 : Failed to
synchronize cluster time to NTP server.

Local fix

  • 



Problem summary


    

  • The Call Home function needed to be updated to aggregate events
that had already been reported to existing problem tickets, and
to be able to update an existing ticket even if it had recently
been closed.

    



Problem conclusion


    

  • A code fix is being provided in PureApplication System version
2.1.0.0 interim fix 1.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT07597
    • 

  • Reported component name
    PUREAPP SYS P C
    • 

  • Reported component ID
    5725F46CH
    • 

  • Reported release
    200
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2015-03-09
    • 

  • Closed date
    2015-03-26
    • 

  • Last modified date
    2015-03-26
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    PUREAPP SYS P C
    • 

  • Fixed component ID
    5725F46CH
    • 



Applicable component levels


    

  • R210  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSM8NY","label":"PureApplication System"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"200"}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            26 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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