IT06147: TPC SERVER CRASHES AT STARTUP WITH NULLPOINTEREXCEPTION WHILE PROCESSING SMTP SETTINGS DATA.

Tivoli Storage Productivity Center Refresh Pack 5
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• The /data/config/SmtpSettings.ser file may have "null" values in
  it; this will cause the Data Server to not-start and report a
  NullPointerException in the Server.log file.
  
  In the server_xxxxx.log:
  2014-12-03 13:45:22.108-0200 SRV0011I: Server startup initiated.
  Config file: server.config
  2014-12-03 13:45:22.124-0200 GEN0096I: PID = 9036
  2014-12-03 13:45:26.710-0200 GEN0151I: IBM TPC for Data v5.2.3
  2014-12-03 13:45:26.773-0200 SRV0863I: IBM Tivoli Storage
  Productivity Center is operating in an environment with
  AgentManager.Registration set to YES.
  Exception in thread "main" java.lang.NullPointerException
     at com.tivoli.itsrm.server.Server.main(Server.java:820)
  
  In ServerTrace.log:
  2014-12-03 13:45:26.944-0200 Exit
  com.tivoli.itsrm.server.Server  fetchSettings,
  rc=ConfigSettings[csTecServer=, csTecPort=0, csRetainCopies=5,
  csRetainDays=90, csDellogDays=28,
  csSnmp=[com.tivoli.itsrm.server.guireq.SnmpDestination@3d783106,
  com.tivoli.itsrm.server.guireq.SnmpDestination@f9ca965c],
  csSmtp=SmtpSettings[ssServer=null, ssPort=0, ssReplyTo=null,
  ssReturn=null, ssDfltDomain=null]]  --Server main
  

Local fix

• Delete the SmtpSettings.ser file from
  <TPC_INSTALL_DIRECTORY>/data/config directory then restart the
  data server.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.2.x users                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  
  | refresh pack | 5.2-TIV-TPC-RP0005 - target March 2015
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs or fix packs do not
  represent a formal commitment by IBM. The dates are subject to
  change without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DATA
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels