IT05413: SYSTEMSTATE RESTORE FAILS WITH ANS1030E

TSM client 7.1.1.x interim fix downloads
IBM Tivoli Storage Manager (TSM) Client 7.1.2 Downloads and READMEs
IBM Tivoli Storage Manager Client 6.4.3 Downloads and READMEs
IBM Tivoli Storage Manager (TSM) client 6.3.2.x interim fix downloads - EOL

APAR status

• Closed as program error.

Error description

• Restore of the system state can fail with "ANS1030E The
  operating system refused a TSM request for memory allocation"
  when the systemstate contains a file that has multiple hard
  links and the total size of the hard links exceed 32767
  characters.
  
  Customer/L2 Diagnostics:
  A SERVICE trace of the systemstate restore will show a file
  which has a hard link list which exceeds the 32768 byte maximum
  size.
  10/09/2014 11:01:20.308 [002568] [1756] :
  ..\..\common\winnt\psmech.cpp(5814): HardLinksWrite():
  Dump of write buffer for
  'C:\Windows\winsxs\wow64_microsoft-windows-ie-htmlrendering_31bf
  3856ad364e35_8.0.7600.16385_none_944
  6f5cce73d3c3b\wow64_Microsoft-Windows-IE-HTMLRendering.ptxml':
  *** 33244 Byte Write Buffer ***
  Dumping Memory Range 0000000007693C30 - 000000000769BE0C (33244
  Bytes)
  The total size of the hard links is 33244, this exceeds 32768,
  causing the restore to fail.
  Tivoli Storage Manager Versions Affected:
  
  6.2, 6.3, 6.4, 7.1 on Windows
  Additional Keywords:
  system state hardlink
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 5.5, 6.1, 6.2, 6.3 and 7.1 on *
  * Microsoft Windows platforms.                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 6.4.3 and 7.1.2.             *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  *
  

Problem conclusion

• The problem has been fixed and no longer occurs.
  

Temporary fix

• A fix for this problem is currently targeted for interim fix
  package 6.3.2.4. Until the interim fix is actually available
  this information is subject to change at the discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSM      DSMC     DSMCSVC  DSMAGENT
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R63W PSY

     UP

• R64W PSY

     UP

• R71W PSY

     UP