IT04817: EMPTY CLIENT DIAGNOSIS WINDOWS IN OPERATIONS CENTER

Tivoli Storage Manager Operations Center V7.1.1.x interim fix downloads
Tivoli Storage Manager Client Management Services V7.1.1.x interim fix downloads

APAR status

• Closed as program error.

Error description

• The diagnosis window of the client view in the Operations Center
  will display relevant client log data only when the sum of the
  timezone differences is negative between the Operations Center
  host and the Client Management Service host.
  [timezone of OC host] + [timezone of CMS host] = -01:00 to
  -12:00
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Operations Center version 7.1.1
  on Linux and Windows
  
  Customer/L2 Diagnostics (If Applicable)
  A symptom of this problem will be seen in the wrapper.log of the
  Client Management Service web server.
  By default, it will be located in the client directory :
  C:\Program Files\Tivoli\TSM\cms\Liberty\usr\servers\cmsServer on
  Windows
  /opt/tivoli/tsm/cms/Liberty/usr/servers/cmsServer/ on Linux
  
  
  INFO|jvm 1|<timestamp>|[ERROR   ] Unexpected Exception while
  scanning C:/Program Files/Tivoli/TSM/baclient/dsmsched.log:
  java.text.ParseException: Unparseable date: "<timestamp> 0200"
  (swallowed)
  INFO|jvm 1|<timestamp>|[err] java.text.ParseException:
  Unparseable date: "<timestamp> 0200"
  INFO|jvm 1|<timestamp>|[err]  at
  java.text.DateFormat.parse(DateFormat.java:357)
  INFO|jvm 1|<timestamp>|[err]  at
  com.ibm.logfiles.LogRecordFilter.passes(LogRecordFilter.java:235
  )
  INFO|jvm 1|<timestamp>|[err]  at
  com.ibm.logfiles.LogfileScan.scan(LogfileScan.java:81)
  INFO|jvm 1|<timestamp>|[err]  at
  com.ibm.logfiles.LogfileScan.run(LogfileScan.java:106)
  INFO|jvm 1|<timestamp>|[err]  at
  java.lang.Thread.run(Thread.java:781)
  
  
  | MDVPARTL  7.1.1.0-TIV_5608E01UI |
  
  Initial Impact: High
  
  Additional Keywords: zztsm CMS timezone empty report OC
  

Local fix

• Adapt the timezone settings to have a negative timezone
  differentiator
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager Operations Center users.          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 7.1.1. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem is fixed.
  Affected platforms: AIX, Solaris, Linux, and Windows
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM OPERATIONS

• Fixed component ID

  5608E01UI

Applicable component levels

• R710 PSY

     UP