IT04723: 7.1.1 VM BACKUP FAILS WITH ANS0400E LICENSE FILE COULD NOT BE OPENED.

Download Information: Version 7.1.1.x Data Protection for VMware
Download Information: Version 7.1.2 IBM Tivoli Storage Manager for Virtual Environments

APAR status

• Closed as program error.

Error description

• After upgrading to the 7.1.1.0 Backup/Archive client using the
  stand along B/A client install package, a virtual machine backup
  will fail with the following
  errors:
  ANS4174E Full VM backup of VMware Virtual Machine 'machinename'
  failed with RC=2400
  mode=Incremental Forver - Incremental, target node name='node',
  data mover node
  name='node'.
  Removing snapshot for virtual machine 'machinename'
  ANS2888E Backup VM Full VN Incremental is unable to run.
  A valid TSM for Virtual Environments license file (tdp4vmw.lic)
  cannot be located.
  ....
  ANS0400E License file could not be opened.
  Steps to recreate:
  1- Machine must currently have a 6.3 ,6.4 or 7.1.0.x B/A client
  installed.
  2 - Machine must currently have the 6.3, 6.4, or 7.1.0.x TSM for
  Virtual Environments enablement
  file installed. This is automatically installed during the TSM
  for Virtual Environments install.
  3- Upgrade the B/A client to 7.1.1.0 using the stand alone B/A
  client install package.
  If the B/A client is upgraded using 7.1.1.0 VE suite package
  this problem will not occur.
  4 - Run VM backup
  |MDVREGR 7.1.0.0 5698ISMCL|
  Initial impact: High
  Versions affected: 7.1.1
  Platforms affected: Windows
  

Local fix

• 1 - Run custom install of the 7.1.1.0 TSM for Virtual
  Environments install suite, Choose to only install the
  TSM for Virtual Environments enablement file.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Tivoli Storage Manager for Virtual           *
  *                 Environments: Data Protection for VMware     *
  *                 7.1.1 running on all Microsoft Windows       *
  *                 platforms.                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in Tivoli Storage Manager for Virtual        *
  *                 Environments: Data Protection for VMware     *
  *                 in level 7.1.2. Note that this is subject    *
  *                 to change at the discretion of IBM.          *
  ****************************************************************
  *
  

Problem conclusion

• The problem has been fixed so that it no longer occors.
  

Temporary fix

• A fix for this problem is currently targeted for Tivoli
  Storage Manager for Virtual Environments: Data Protection for
  VMware interim fix package  7.1.1.1. Until the interim fix is
  actually available this information is subject to change at
  the discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IT04554

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels

• R71W PSY

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