IT04554: 7.1.1 VM BACKUP FAILS WITH ANS0400E LICENSE FILE COULD NOT BE OPENED.

TSM client 7.1.1.x interim fix downloads

APAR status

• Closed as program error.

Error description

• After upgrading to the 7.1.1.0 Backup/Archive client using the
  stand along B/A client install package, a virtual machine backup
  will fail with the following
  errors:
  ANS4174E Full VM backup of VMware Virtual Machine 'machinename'
  failed with RC=2400
  mode=Incremental Forver - Incremental, target node name='node',
  data mover node
  name='node'.
  Removing snapshot for virtual machine 'machinename'
  ANS2888E Backup VM Full VN Incremental is unable to run.
  A valid TSM for Virtual Environments license file (tdp4vmw.lic)
  cannot be located.
  ....
  ANS0400E License file could not be opened.
  Steps to recreate:
  1- Machine must currently have a 6.3 ,6.4 or 7.1.0.x B/A client
  installed.
  2 - Machine must currently have the 6.3, 6.4, or 7.1.0.x TSM for
  Virtual Environments enablement
  file installed. This is automatically installed during the TSM
  for Virtual Environments install.
  3- Upgrade the B/A client to 7.1.1.0 using the stand alone B/A
  client install package.
  
  
  4 - Run VM backup
  |MDVREGR 7.1.0.0 5698ISMCL|
  Initial impact: High
  Versions affected: 7.1.1
  Platforms affected: Windows
  

Local fix

• 1 - Run custom install of the 7.1.1.0 TSM for Virtual
  Environments install suite from PPA, Choose to only install the
  TSM for Virtual Environments enablement file.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of Tivoli Storage Manager for Virtual  *
  *                 Environments: Data Protection for VMware     *
  *                 7.1.1 running on all Microsoft Windows       *
  *                 platforms.                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION: see ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: This issue is projected to be fixed in the   *
  *                 -Tivoli Storage Manager Client on Windows    *
  *                  7.1.2                                       *
  *                 -Tivoli Storage Manager for Virtual          *
  *                  Environments: Data Protection for VMware    *
  *                  7.1.2                                       *
  *                                                              *
  *                 Note 1: The Tivoli Storage Manager (TSM)     *
  *                 Client is a prerequisite to using the Data   *
  *                 Protection for VMware. In Data Protection    *
  *                 for VMware environments, the TSM Client is   *
  *                 also known as the data mover.                *
  *                                                              *
  *                 Note 2: This is subject to change at the     *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• License file handling code was corrected.
  

Temporary fix

• -Tivoli Storage Manager Client on Windows 7.1.1.1
  -Tivoli Storage Manager for Virtual Environments: Data
   Protection for VMware 7.1.1.1
  
  Note: Until a Data Protection for VMware packaged fix of a
  fixing TSM Client level is available, Data Protection for
  VMware customers can install and use a fixed level of the the
  TSM Client in their environment.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IT04723

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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