IT03810: ANS1228E / ANS4987E FOR SYSTEMSTATE FILES .\EFI\MICROSOFT\BOOT\BCD AND .\EFI\MICROSOFT\BOOT\BCD.LOG

TSM client 7.1.1.x interim fix downloads
IBM Tivoli Storage Manager (TSM) Client 7.1.2 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Backup systemstate is completed successfully, but with failures
  on the files BCD and BCD.LOG.
  ANS1228E Sending of object
  '\\?\GLOBALROOT\Device\HarddiskVolume2\EFI\Microsoft\Boot\BCD'
  failed.
  ANS4987E Error processing
  '\\?\GLOBALROOT\Device\HarddiskVolume2\EFI\Microsoft\Boot\BCD':
  the object is in use by another process
  ANS1228E Sending of object
  '\\?\GLOBALROOT\Device\HarddiskVolume2\EFI\Microsoft\Boot\BCD.LO
  G' failed.
  ANS4987E Error processing
  '\\?\GLOBALROOT\Device\HarddiskVolume2\EFI\Microsoft\Boot\BCD.LO
  G': the object is in use by another process
  
  This problem only happens on Windows EFI based computers.
  These errors make the systemstate backup doubtful.
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Clients 7.1 on Windows
  
  Customer/L2 Diagnostics:   N/A
  
  Initial Impact: Medium
  
  Additional Keywords:
  zz71 TSM UEFI BMR
  

Local fix

• These specific errors can be ignored and the systemstate backup
  can be considered as successfully completed.
  A system restored from this backup will still be bootable and
  useable.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Tivoli Storage Manager backup-archive        *
  *                 clients version 7.1.0 running on the         *
  *                 Windows platform.                            *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 issue is projected to be fixed in Tivoli     *
  *                 Storage Manager Client on Windows: 7.1.2.    *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• The problem has been fixed so that there are no BCD Failures
  during system state backup.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

     UP