IT02460: SYSTEMSTATE BACKUP FAILS ON ACTIVE CLUSTER NODE WITH ANS5250E AND ANS1301E

IBM Tivoli Storage Manager Client 6.4.3 Downloads and READMEs
IBM Tivoli Storage Manager (TSM) client 6.3.2.x interim fix downloads - EOL

APAR status

• Closed as program error.

Error description

• TSM function name : vssInitBackupSpec
  TSM function      : getRequestInfo() for request
  '1|SystemState|SystemState|Top\SystemState' returned '1'
     TSM return code   : 1
     TSM file          : ..\..\common\winnt\vssback.cpp (1308)
  05/14/2014 15:56:15 ANS1301E Server detected system error
  05/14/2014 15:56:15 ANS1301E Server detected system error
  Screen output of manual systemstate backup shows:
  
  Backup System State using shadow copy...
  The store export command is invalid
  Run "bcdedit /" for command line assistance.
  The parameter is incorrect.
  ANS1301E Server detected system error
  Systemstate Backup finished with failures
  Customer/L2 Diagnostics:
  A service trace shows that the BCDEDIT call is failing:
  
  05/14/2014 15:56:15.583 [007028] [8996] :
  ..\..\common\winnt\vssutil.cpp(1010): BCDImportExport(): calling
  psCmdExecute() with <BCDEDIT /export F:\Program Files\Microsoft
  SQL
  Server\MSSQL10_50.MSSQLSERVER\MSSQL\Backup\adsm.sys\vss_staging\
  SERVER001\199.99.9.99\20140514155545\tsmbcd>
  05/14/2014 15:56:15.611 [007028] [8996] :
  ..\..\common\winnt\vssutil.cpp(1015): BCDImportExport():
  psCmdExecute()
  failed
  Manually running the bcdedit export command from the trace shows
  the same ' The store export command is invalid' error.
  BCDEDIT /export F:\Program Files\Microsoft SQL
  Server\MSSQL10_50.MSSQLSERVER\MSSQL\Backup\adsm.sys\vss_staging\
  SERVER001\199.99.9.99\20140512174510\tsmbcd
  failed with:
  
  The store export command is invalid.
  Run "bcdedit /?" for command line assistance.
  The parameter is incorrect.
  Running the command with the file path in double quotes is
  successful.
  BCDEDIT /export "F:\Program Files\Microsoft SQL
  Server\MSSQL10_50.MSSQLSERVER\MSSQL\Backup\adsm.sys\vss_staging\
  SERVER001\199.99.9.99\20140512174510\tsmbcd"
  
  Initial Impact: Medium
  Tivoli Storage Manager Versions Affected: 6.4
  

Local fix

• Install 7.1 client
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Backup-archive client versions 6.2.2 and     *
  *                 higher, 6.3 and 6.4 on Microsoft Windows     *
  *                 platform.                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.3.2.4 and 6.4.3. Note that this  *
  *                 is subject to change at the discretion of    *
  *                 IBM.                                         *
  ****************************************************************
  *
  

Problem conclusion

• The problem has been fixed so that BCDEDIT is executed with
  quoted parameters.
  

Temporary fix

• 6.3.2.4 interim fix
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMAGENT
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R63W PSY

     UP

• R64W PSY

     UP