IBM Support

IT02453: IBM Systems Director Update Manager will hang on a Windows server, if an ESXi update fails

 

APAR status

  • Closed as fixed if next.

Error description

  • With IBM Systems Director (ISD) installed on a Windows Operating
System (OS), the Update Manager (UM) will appear to hang, if it
 encounters a failure processing an ESXi update. Retries of a
failed command in the first failure data capture (FFDC)
routines, cause the appearance of a hang.

Impact:
The UM task should complete within 20 minutes of encountering an
error. This issue will casue teh UM task to remain active for up
to 2 days.

Local fix

  • There is no usage change that will avoid this issue.

Problem summary

  • Despite encountering an error that should fail the UM task
within twenty minutes of task start, the update attempt runs for
 the entire two day time out duration. This happens when an ESXi
 installation fails. As a result of the failure, UM will copy
FFDC logs from the target ESXi, to ISD  using the "scp" command.
  Since the "scp" command doesn't work on Windows system, the
failure of the command results in retries. Retries will be
attempted, until the task times out, resulting in a the
appearance of a hang of the installation job.

The job log will contain a 'DNZUPX111I ' message simliar to the
following:
May 15, 2014 1:59:54 PM EDT-Level:150-MEID:21589--MSG:
DNZUPX111I Starting to download FFDC log files to IBM Systems
Director server.

Platform:
Windows

Versions:
ISD 6.3.2 to 6.3.5

Problem conclusion

  • 



Temporary fix


    

  • The user should delete the job if installation failed.

    



Comments


    

  • 



APAR Information




    

  • APAR number
    IT02453
    • 

  • Reported component name
    IBM DIR SRV XLI
    • 

  • Reported component ID
    5765DRXLS
    • 

  • Reported release
    635
    • 

  • Status
    CLOSED  FIN
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2014-06-11
    • 

  • Closed date
    2014-07-11
    • 

  • Last modified date
    2014-07-11
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    



Applicable component levels


    

  • R635  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SUPPORT","label":"IBM Worldwide Support"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"635","Edition":"","Line of Business":{"code":"","label":""}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SGZ2Z3","label":"IBM Systems Director"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"635","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            22 August 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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