IBM Support

IT02356: MYFILEGATEWAY LOGIN SHOWS "ACCESS IS DENIED" POP-UP ERROR BUT ALLOWS LOGIN AFTER CLICKING OK.

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APAR status

  • Closed as program error.

Error description

  • There is a pop-up error upon logging in to MyFileGateway.
    The pop-up error only occurs when
    using Microsoft Internet Explorer in version 8, 9 or 10 as the
    browser. The wording of the pop-up error varies slightly
    depending on the browser version, but includes "Access is
    denied" for all versions.
    
    When the user clicks OK
    the login completes normally, and there is no
    noticeable effect on the way that MyFileGateway works. If the
    value in the Use SSL field of the HTTP Server Adapters is
    switched to "None," the problem disappears.
    

Local fix

  • STRRTC - 420738
    NM / NM
    Circumvention:
    Note: Some My File Gateway users may not have the necessary
    permissions to change their browser settings.
    1. Go to the Advanced tab under Tools > Internet Options in
    Internet Explorer.
    2. Find the checkbox in the "Browsing" section of the tab that
    is labeled "Show friendly HTTP error messages."
    3. Deselect the checkbox.
    4. Click Apply.
    5. Close that instance of Internet Explorer, open a new
    instance and try again.
    

Problem summary

  • Users Affected:
    MyFileGateway users
    
    
    Problem Description:
    MyFileGateway login shows "Access is denied" pop-up error but
    allows login after clicking OK.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    Login is no longer possible after clicking "OK" on the "Access
    is denied" message.
    
    Delivered In:
    5020500_3
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT02356

  • Reported component name

    STR FILE GATEWA

  • Reported component ID

    5725D0700

  • Reported release

    224

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-06-09

  • Closed date

    2015-03-10

  • Last modified date

    2015-10-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR FILE GATEWA

  • Fixed component ID

    5725D0700

Applicable component levels

  • R225 PSY

       UP

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Document Information

Modified date:
29 October 2015