IT01944: BACKUP/ARCHIVE CLIENT CRASH OCCURS DURING LAN FREE BACKUP.

IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs
IBM Tivoli Storage Manager Client 6.4.3 Downloads and READMEs
IBM Tivoli Storage Manager (TSM) client 6.3.2.x interim fix downloads - EOL

APAR status

• Closed as program error.

Error description

• Error Description: The Backup/Archive Client can crash during
  LAN-Free backup due to a rare timing issue when parallel backups
   and restores are occuring.
  
  Tivoli Storage Manager Versions Affected: All client levels and
  platforms
  
  Customer/L2 Diagnostics:  The dump will produce the following
  call stack.
  
   tsmapi64.dll!fifoObject::fifoQpush(void * objToQP, int safe)
  Line 378 C++
   tsmapi64.dll!DFccSession::returnSessionBuffer(unsigned char *
  buffer) Line 1081 C++
    tsmapi64.dll!DccVsLanFreeProtocol::ListenOnStorageAgentInbound
  () Line 3729 C++
    tsmapi64.dll!callListenOnStorageAgentInbound(void * argP) Line
  3443 C++
    msvcr110.dll!_callthreadstartex() Line 354 C
    msvcr110.dll!_threadstartex(void * ptd) Line 332 C
    kernel32.dll!0000000077a2652d() Unknown
    ntdll.dll!0000000077c5c541() Unknown
  
  
  Initial Impact: Medium
  
  Additional Keywords: dmp crash abend parallel lan free lanfree
  

Local fix

• Use LAN based backups or, since it's a timing issue, simply to
  try again since this is a timing issue.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Backup-archive client versions 5.5, 6.1, 6.2,*
  *                 6.3, 6.4, and 7.1 running on all Unix and    *
  *                 Microsoft Windows platforms                  *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.3.2.3, 6.3.2.4, 6.4.3 and 7.1.1. *
  *                 Note: this is subject to change at the       *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• The problem has been fixed so it does not occur any more.
  

Temporary fix

• Interim Fix 6.4.2.2 on Windows
  Interim Fix 6.3.2.3 on UNIX and Linux
  Interim Fix 6.3.2.4 on Windows
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMC
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP

• R64A PSY

     UP

• R64H PSY

     UP

• R64L PSY

     UP

• R64S PSY

     UP

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP