IT01833: MISSING PROCESSOR INFORMATION FROM SERVER COMMAND "QUERY NODE FORMAT=DETAILED" OUTPUT FOR V7.1 CLIENTS

IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• In the Tivoli Storage Manager server output from server command
  QUERY NODE FORMAT=DETAILED the processor information for V7.1
  clients is missing. The output for V6.x clients is not affected.
  This is a Tivoli Storage Manager V7.1 client issue and not a
  display issue of the Tivoli Storage Manager server, as this
  version is not sending the necessary information to the server
  (as compared to previous client versions) anymore .
  
  Customer/L2 Diagnostics:
  Here some QUERY NODE examples
  
  1. QUERY NODE output from a BA client version 6.4.1.0 with the
  correct processor information:
  
  ANS8000I Server command: 'q node node_v6 f=d'
  
                      Node Name: NODE_V6
                       Platform: WinNT
                Client OS Level: 6.00
                 Client Version: Version 6, release 4, level 1.0
                 .
                 .
               Processor Vendor: Intel
                Processor Brand: Quad-Core Xeon
                 Processor Type: 4
                Processor Model: E5440
                Processor Count: 1
                 .
                 .
                 Client OS Name: WIN:Windows Server 2008
  Client Processor Architecture: x64
      Client Products Installed: BA
          Client Target Version: Version 6, release 4, level 1.3
  
  2. QUERY NODE output from a BA client version 7.1.0.2 with the
  missing processor information:
  
  ANS8000I Server command: 'query node node_v7 f=d'
  
                      Node Name: NODE_V7
                       Platform: WinNT
                Client OS Level: 6.01
                 Client Version: Version 7, release 1, level 0.2
                 .
                 .
               Processor Vendor:
                Processor Brand:
                 Processor Type:
                Processor Model:
                Processor Count: 0
                 .
                 .
                 Client OS Name: WIN:Windows Server 2008 R2
  Client Processor Architecture: x64
      Client Products Installed: BA
          Client Target Version: Version 7, release 1, level 0.2
  
  The values for the following lines are missing:
               Processor Vendor:
                Processor Brand:
                 Processor Type:
                Processor Model:
  
  The value for the "Processor Count" returns "0", instead of the
  real number.
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager client 7.1 on all platforms
  
  Initial Impact:
  low
  
  Additional Keywords:
  TSM zz71 processor node pvu license cit
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: Backup-archive client version 7.1.0          *
  *                 running on all platforms.                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 7.1.1. Note that this is subject to *
  *                 change at the discretion of IBM.             *
  ****************************************************************
  *
  

Problem conclusion

• The problem described in this APAR has been fixed so that it
  no longer occurs.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMADMC
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71M PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP