IT00888: "UNKNOWN SYSTEM ERROR. PLEASE CHECK THE TSM ERROR LOG FOR ANY ADDITIONAL INFORMATION" FOR NON-ADMIN USER USING JAVA GUI

IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs
IBM Tivoli Storage Manager Client 6.4.3 Downloads and READMEs
IBM Tivoli Storage Manager (TSM) client 6.3.2.x interim fix downloads - EOL

APAR status

• Closed as program error.

Error description

• If a non-admin user attempts to run the Java GUI *without*
  belonging to  Backup Operators group and without the appropriate
  rights set  for that group, then the  Java GUI appears to start
  and then fails with two error messages.
  
  "Unknown system error. Please check the TSM Error Log for any
  additional information"
  
  and then:
  "ANS5179E TSM is unable to continue. Exiting program"
  
  There is no error text in dsmerror.log or dsmj.log recorded
  despite the error message indicating so, thus the
  first error is misleading.
  
  Appropriate rights needed are:
  'Manage auditing and security logs', 'Backup files and
  directories' and 'Restore files and directories'.
  
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Client version 6.2.x, 6.3.x, 6.4.x and
  7.1.0 on Windows
  
  
  
  Initial Impact: Low
  
  
  
  Additional Keywords: zz62 zz63 zz64 zz71 non-admin user java gui
  

Local fix

• Ensure non-admin user has correct permissions before using Java
  GUI.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Backup-archive client version 6.2.0-7.1.0    *
  *                 running on Microsoft Windows platforms.      *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.3.2.4, 6.4.3 and 7.1.1. Note     *
  *                 that this is subject to change at the        *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• The problem described in this APAR has been fixed so that it
  no longer occurs.
  

Temporary fix

• 6.3.2.4 interim fix
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSM
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R63W PSY

     UP

• R64W PSY

     UP

• R71W PSY

     UP