IBM Support

IT00830: OFTP SESSIONS ARE HANGING INTERMITTENTLY ON SEND.

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APAR status

  • Closed as program error.

Error description

  • The customer is getting intermittent hung OFTP sessions at the
    step where the Odette FTP Adapter does a send. When this
    happens, the hung sessions remain active until they are
    manually terminated. Also at the point the hang happens, there
    are errors in the OdetteFTP.log  including the below:
    
    (18:47:17.396) ProtocolEngineTask, method run(): A
    TransitionException in thetransition UserMonitor_A15 occurred:
    java.lang.NullPointerException
    <name>.outbound.ppc_tower_<name>_ss01.471 0 6 3 7 _ 0 000
    (18:47:17.396) An Exception occured in
    com.sterlingcommerce.woodstock.services.oftp.protocolEngine.Prot
    ocolEngineTask.run(). The reason is :
    java.lang.NullPointerException : null,
    java.lang.NullPointerException
    

Local fix

  • RTC 418142
    NM / NM
    No workaround available
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    Intermittent hanging of OFTP Send sessions.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix has been provided.
    
    Delivered In:
    5020500_5
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT00830

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    524

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-04-04

  • Closed date

    2015-05-22

  • Last modified date

    2015-05-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

  • R525 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.4","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
26 May 2015