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IT00497: WEBSPHERE MQ 7.0.1: QUEUE MANAGER CAN NOT START AFTER UPGRADE TO V7.0.1.10 OR V7.0.1.11

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APAR status

  • Closed as program error.

Error description

  • After upgrade to V7.0.1.10 or V7.0.1.11, the existing queue
    manager can not start. Two dmp files were generated together
    with some FDC files.
    
    The FFST summary shows:
    
    XC130031 zutQMStatusCallback xecF_E_UNEXPECTED_SYSTEM_RC OK
    AMQ6109: An internal WebSphere MQ error has occurred.
    ZX086131 amqzmur0 zrcE_UNEXPECTED_ERROR OK
    AMQ6125: An internal WebSphere MQ error has occurred.
    ZX135131 amqzmuf0 zrcE_UNEXPECTED_ERROR OK
    AMQ6125: An internal WebSphere MQ error has occurred.
    ZX085131 amqzmuc0 zrcE_UNEXPECTED_ERROR OK
    AMQ6125: An internal WebSphere MQ error has occurred.
    XC130031 zutQMStatusCallback xecF_E_UNEXPECTED_SYSTEM_RC OK
    AMQ6109: An internal WebSphere MQ error has occurred.
    RM185002 rrmInitRepos rrcE_MQCONN_FAILED OK
    AMQ9508: Program cannot connect to the queue manager.
    RM220001 rrmRepository rrcE_MQCONN_FAILED OK
    AMQ9508: Program cannot connect to the queue manager.
    
    The FDC file generated by the process which generated dmp files
    is:
    
    | Probe Id :- XC130031
    | Component :- xehExceptionHandler
    | SCCS Info :- lib/cs/pc/winnt/amqxerrn.c, 1.44.1.1
    | Line Number :- 761
    | Process Name :- C:\Program Files (x86)\IBM\WebSphere
    MQ\bin\amqzxm
    | a0.exe
    | Major Errorcode :- xecF_E_UNEXPECTED_SYSTEM_RC
    | Minor Errorcode :- OK
    | Probe Type :- MSGAMQ6119
    | Probe Description :- AMQ6109: An internal WebSphere MQ error
    has occurred.
    | Comment1 :- Access Violation at address 53203A32
    when reading
    +---------------------------------------------------------------
    --------------+
    ---> Stack dump for the faulting thread (0x1020) <---
    Stack Backtrace:
     # ChildEBP RetAddr Param#1 Param#2 Param#3 Param#4
    Fn-Loc'n : Module!Function+Offset [File Name # Line+Offset @
    Address]
    00 0017F854 00410245 (0017FA84 00000001 0017F8A4 004480AC)
    4F4883BC :<Unknown>!zutQMStatusCallback+0x57c (FPO: [NONE:
    4,137,0])<NLN:6>
    

Local fix

Problem summary

  • ****************************************************************
    USERS AFFECTED:
    Users of WebSphere MQ 7.0 and later running on Windows platform.
    
    
    Platforms affected:
    Windows
    
    ****************************************************************
    PROBLEM DESCRIPTION:
    After upgrading to fixpack 7.0.1.10 or 7.0.1.11 the queue
    manager fails to start on certain instances of Windows.
    During the startup the queue manager constructs a platform
    identification string based on the version of the operating
    system.
    In some instances the string was not an appropriate size to hold
    the information.
    

Problem conclusion

  • WebSphere MQ has been changed to correctly handle larger
    platform identification strings.
    
    ---------------------------------------------------------------
    The fix is targeted for delivery in the following PTFs:
    
    Version    Maintenance Level
    v7.0       7.0.1.13
    v7.1       7.1.0.6
    v7.5       7.5.0.5
    v8.0       8.0.0.1
    
    The latest available maintenance can be obtained from
    'WebSphere MQ Recommended Fixes'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037
    
    If the maintenance level is not yet available information on
    its planned availability can be found in 'WebSphere MQ
    Planned Maintenance Release Dates'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309
    ---------------------------------------------------------------
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT00497

  • Reported component name

    WMQ WINDOWS V7

  • Reported component ID

    5724H7220

  • Reported release

    701

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-21

  • Closed date

    2014-06-26

  • Last modified date

    2014-06-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WMQ WINDOWS V7

  • Fixed component ID

    5724H7220

Applicable component levels

  • R701 PSY

       UP

[{"Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSFKSJ","label":"WebSphere MQ"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0.1"}]

Document Information

Modified date:
24 September 2021