IBM Support

IO21950: INGENICO SC250 PINPAD LOADING CONFIG CAUSES TERMINAL DUMP

 

APAR status

  • Closed as program error.

Error description

  • cmvc 24407
- Connected Ingenico Pin Pad to AEF terminal using USB
connection
- Changed the Program load file and parameter file to 0000
- Set Program file and parameter file in personalization so pin
pad
  would download
- Loaded options on the terminal
- Pin Pad started downloading
- halfway through download the terminal dumped
Dump analyzer header:
****************************************************************
*******
PIDS/5639P7001      LVLS/201             MNTS/0AF0
PTFS/0CF0.
DEVS/4693POS        PRCS/System          RIDS/vx$rt8gl
OPCS/268B
HL/STRAP0D3         PNS/swistartuser
----------------------------------------------------------------
--------
Dump reason: Application program check - Null segment register.
Explanation: There was an attempt to use a segment register
that was loaded with a value of zero.
Store 1    Terminal 324
Dump taken  08:48:27 03/11/2013   Model - 4800742
Flash EEPROM Revision Level - 83KT170
System Board Identifier - Grantsdale
System Serial Board - 41BTY79

Local fix

  • 



Problem summary


    

  • While an Ingenico 250 pin pad was loading the
configuration file, the controller/terminal dumped halfway
through the download. Caused by a scenario that should not
occur in the serial driver while writing.  Because it
is synced, it should write the same number of bytes that were
sent.
This scenario is actually caused by the pin pad because it can't
handle all the data at the speed the driver sends it, so it
closes
the communication line and the serial driver tries to write more
data with the line closed by the pin pad,  ending in a dump.

    



Problem conclusion


    

  • Add a delay to the write entry point in the serial
driver so the pin pad has the enough time to process
the data.  Also send an error msg instead of dumping when
the scenario occurs again.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IO21950
    • 

  • Reported component name
    IBM 4690 OS V6
    • 

  • Reported component ID
    5639P7000
    • 

  • Reported release
    301
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2014-08-26
    • 

  • Closed date
    2014-08-26
    • 

  • Last modified date
    2014-12-23
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    
IO22617
    

    • 



Modules/Macros


    

  •    CMVC

    



Fix information


    

  • Fixed component name
    IBM 4690 OS V6
    • 

  • Fixed component ID
    5639P7000
    • 



Applicable component levels


    

  • R301  PSY
       UP
    • 








      
              
                            

              

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Document Information


            

            


                        

            Modified date:
            

            23 December 2014
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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