IBM Support

IO14537: DM DESKTOP CLIENT (IE) HANGS (EVENTUALLY CAUSING USER LOCKOUT) WHEN BAD PASSWORD IS ISSUED, UP ON LAUNCH BY OUTLOOK INTEGRATION

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • In DM 8.4.0 FP2 and later (up to DM 8.5) the following
issue exists.

When DM Desktop Client is launched by opening an Outlook
mail attachment, created by an Outlook email notification, and
an incorect password is entered,  DM issues a message about the
incorrect username/password, but the IE window hangs/becomes
unresponsive/is inaccessible. The mouse cursor changes to an
hourglass and the OK button fails to behave as expected.

User may click outside of the IE window to stop the hang, or
kill IE using Windows Task Manager. However, DM continues to
attempt log in with the bad password, eventually causing a
userID lockout.

Local fix

  • 



Problem summary


    

  • When Document Manager Desktop Client was launched by opening an
Outlook mail attachment of Document Manager format, and an
incorrect password was entered, Document Manager issued a
message about the incorrect user name and password, but the IE
window hung and became unresponsive. The mouse cursor changed to
an hourglass.

    



Problem conclusion


    

  • The fix is available in IBM Document Manager v8.5 Fix Pack 2.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IO14537
    • 

  • Reported component name
    DOCUMENT MGR
    • 

  • Reported component ID
    5724H9000
    • 

  • Reported release
    850
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2011-07-29
    • 

  • Closed date
    2012-10-05
    • 

  • Last modified date
    2012-10-05
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    DOCUMENT MGR
    • 

  • Fixed component ID
    5724H9000
    • 



Applicable component levels


    

  • R850  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCXQ53","label":"Desktop"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"850","Edition":"","Line of Business":{"code":"","label":""}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            05 October 2012
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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