IO14067: threads hang in getPageCount for TIFF documents

IBM Content Manager Enterprise Edition V8.4.3 Fix Pack 1

APAR status

• Closed as program error.

Error description

• Application becomes unresponsive over time rendering TIFF
  documents using eClient HTML viewer or custom application
  requesting page count of TIFF documents. The application becomes
  unresponsive and the selected document cannot be viewed.
  

Local fix

Problem summary

• Threads hang getting TIFF document page count.
  

Problem conclusion

• The document engine used by Java Viewer Toolkit has been fixed
  to correctly manage page count threads for TIFF documents.
  

Temporary fix

• if (document.getCanPaginate()) {
              boolean fError = false;
              int pagenumber = 1;
              while (!fError) {
                  try {
                      CMBPage mypage =
  document.getPage(pagenumber);
                      // make call so engine will load the page
                      mypage.getHeight();
                      pagenumber++;
                  }catch (Exception e) {
                      fError = true;
                  }
              }
              if (fError && pagenumber > 1)  pagenumber--;
  
              int cnt = document.getPageCount();
  ....
         }
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  JAVA VIEWER

• Fixed component ID

  5724B43J1

Applicable component levels

• R843 PSY

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