IO12856: DM INTEGRATION WITH OUTLOOK CAUSES A MEMORY LEAK WHEN ADDING E-MAILS TO THE LIBRARY.

IBM Document Manager Version 8.5 Fix Pack 1A

APAR status

• Closed as program error.

Error description

• From Outlook Inbox open an email into a new window (double click
  the e-mail).
  From the DM Menu bar choose add document, file in the DM add
  dialog and click OK.
  Adding an item to the library using this method causes memory
  and Virtual Memory to increase about 6MB per e-mail.
  Minimizing Outlook will release the Memory but will not release
  the Virtual Memory.  Eventually this will cause resource
  problems on the client machine.
  

Local fix

• Close Outlook to release the Memory and Virtual Memory.
  

Problem summary

• Document Manager sometimes did not release allocated virtual
  memory after a user created and saved a Microsoft Outlook email
  
  In certain situations, when users created and saved Microsoft
  Outlook emails, Document Manager allocated virtual memory but
  did not release it when the process completed. Memory usage
  increased until performance was impacted. With the fix of this
  APAR, normal behavior is restored.
  

Problem conclusion

• The fix is available in DB2 Document Manager v8.4.2 Fix Pack 4
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  DOCUMENT MGR

• Fixed component ID

  5724H9000

Applicable component levels

• R842 PSY

     UP