IO10387: DM PRINT/PLOT SERVICE HANGS AFTER PRINTING 1 PDF DOCUMENT.

APAR status

• Closed as Vendor Solution.

Error description

• Customer has setup DM Print/Plot Service to print PDF's and when
  he submit to print 1 document that gets printed but the next
  document he cannot get that to print the second document as the
  print/plot service just hangs at the following place.
  
  ---------------------------------------------------
  3/31/2009 - 11:34:42,      Waiting for application [C:\Program
  Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe]
  3/31/2009 - 11:34:42,      Waiting for application to begin
  printing...
  ---------------------------------------------------
  
  Basically when DM Print/plot service is submit a PDF to print
  ,it launches Acrobat32.exe and it does not closes after print
  finishes. So,when we submit the second document print/plot just
  hangs.
  

Local fix

• If we stop DM print/plot after each submission then we don't see
  this hang.
  

Problem summary

Problem conclusion

Temporary fix

Comments

• Worked with customer and setup a local printer with
  print-to-file with Priner port 'Local Port' and customer was
  able to print 40+ documents with out any issue.
  Since customer using network shared printer and configured
  printer port as "Standard TCP/IP Port" ,when DM is printing
  documents using print/plot service some delay in the
  networking,which might be causing this issue with customer.
  Told customer to install a priner local to DM print/Plot service
  and customer understands it and agree to close the issue.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels