IBM Support

IO07962: USERS ARE UNABLE TO VIEW SOME TIFF FILES USING VIEWER APPLET. THE FILES DISPLAY AS BLACK AND WHITE LINES INSTEAD OF USER DATA.

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APAR status

  • Closed as program error.

Error description

  • some TIFF files are unviewable using the viewer applet - the
contents of these files are displayed as black lines instead of
legible user data. the same TIFFs however display in :
- Windows Picture and Fax viewer (displays correctly),
- Paint (stretched horizontally),
- Notes File Viewer (stretched horizontally),
- Microsoft Photo Editor (stretched horizontally)
- GIMP (stretched horizontally)
- V7 viewer (stretched horizontally)

but not in
- ICMViewer.exe (pClient viewer)
- or Viewer applet

Local fix

  • use external program to view them

Problem summary

  • TIF document is unreadable in eClient applet viewer as it is
mostly a black background with streaks of white.

This has been fixed in CM83 FP8 and CM84 FP1.

Problem conclusion

  • Conversion engine has been fixed to render the TIF document
correctly.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IO07962
    • 

  • Reported component name
    ECLIENT
    • 

  • Reported component ID
    5724B43Z1
    • 

  • Reported release
    830
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2007-11-28
    • 

  • Closed date
    2008-08-25
    • 

  • Last modified date
    2008-08-25
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    ECLIENT
    • 

  • Fixed component ID
    5724B43Z1
    • 



Applicable component levels


    

  • R830  PSY
       UP
    • 

  • R840  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTVDL","label":"Db2 Information Integrator for Content"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"830","Edition":"","Line of Business":{"code":"","label":""}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            25 August 2008
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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