APAR status
Closed as fixed if next.
Error description
PROBLEM: Multiple requests in the Cart show values from the same request PERFORMANCE ISSUE: No STEPS TO REPRODUCE: 1. Go to Self Service Center. 2. Request new Service 3. Select any offering. I have selected "Build New Server" under "Composite Services" 4. Enter ABC in the Host Name field 5. Press Add To Cart button 6. Press Continue Shopping button 7. Select THE SAME offering and enter XYZ in the Host Name field. 8. Press Add To Cart button 9. On the Self Service Shopping Cart screen you will see 2 items in the cart. Click each of them and you will see the same value in Host Name field. This is the problem of this ticket 10. If you submit the cart, 2 requests will be created and listed in My Requests pod. If you click each of them and press Show Dialog button, values will be different and as entered. This is correct behavior. ADDITIONAL INFO: ENVIRONMENT: IBM WebSphere Application Server 9.0.5.16Version IBM Endpoint Manager Integration Configuration 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7614-01 SLA Hold for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7530-01 Live Chat for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7604-01 Common process components for IBM Control Desk for Service Providers 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7511-00 Rational Team Concert and Rational ClearQuest Integration for IBM Control Desk 7.6.1.5335 Build BUILD DB Build V7511-00 Service Desk Classification Content for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7511-00 Asset Management for IBM Control Desk for Service Providers 7.6.1.5335 Build 202212010349 DB Build V7511-00 IBM Endpoint Manager Integration Enablement 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7614-01 IBM Maximo Linear Management 7.6.1.0 Build 20220823-0909 DB Build V7610-04 ChatOps Integration for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7615-01 Survey Management for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7611-02 Edition Integration for IBM Control Desk - SPI 7.6.1.5 Build - DB Build V7614-01 Release management for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7614-01 Search for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7614-02 IBM Maximo Anywhere 7.6.4.0 Build 20220526_150517-0400 DB Build V7640-12 OSLC Support for IBM Control Desk 7.6.1.5335 Build 202212010349M DB Build V750-06 Change management for IBM Control Desk for Service Providers 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7511-00 SmartCloud Provisioning and SmartCloud Orchestration Integration 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7511-04 Service Desk Integration MEA for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7530-00 Configuration items for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7613-01 Change management for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7614-01 Tivoli Remote Diagnostics for IBM Control Desk 7.6.1.0319 Build ICD-PROD-149-201811151250 DB Build V7511-00 Service Desk for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7615-02 Common process components for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7615-08 Self Service Center for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7611-01 Configuration management for IBM Control Desk for Service Providers 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7511-00 Problem Management for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7612-01 Asset Management for IBM Control Desk 7.6.1.5335 Build 202212010349 DB Build V7611-01 Service Desk for IBM Control Desk for Service Providers 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7511-00 Advanced Workflow Components for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7611-01 Instant Messaging for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7530-00 Release management for IBM Control Desk for Service Providers 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7511-00 Tivoli's process automation engine 7.6.1.3-IFIX20231026-1319 Build 20220823-0909 DB Build V7613-344 HFDB Build HF7613-125 Incident Management for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7615-01 Quick Configuration for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7610-02 IBM Maximo for Service Providers 7.6.3.4-20230717-1347 Build 20230717-1347 DB Build V7634-10 HFDB Build HF7634-20 IoT Connection Utility 7.6.0.4 Build 20220303-1642 DB Build V7604-01 Solution for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7613-02 IBM Maximo Health, Safety and Environment Manager 7.6.2.0-20230721-1403 Build 20230721-1403 DB Build V7620-02 Instant Messaging Integration for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7200-02 TPAE OSLC Object Structure 7.6.4.0 Build 20220526_150508-0400 DB Build V7640-09 IBM Maximo Application Framework 8.8.0 Build 20220823-1257 DB Build V7600-23 IBM Maximo Asset Management Scheduler 7.6.8.2 Build 20220823-0909 DB Build V7682-23 HFDB Build HF7682-10 VNC for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7612-01 Configuration management for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7610-02 IBM Tpae Integration Framework 7.6.1.3 Build 20231026-0739 DB Build V7613-61 Service Portal for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7615-01 Screen Capturer for IBM Control Desk 7.6.1.0319 Build ICD-PROD-149-201811151250 DB Build V7530-00 Service Request Management for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7612-01 Mobile App for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7614-02 Service Catalog for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7615-02 Configuration items for IBM Control Desk for Service Providers 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7511-00 Data Integration and Context Menu Service Configuration 7.5.0.0 Build 20090911D2 DB Build V7117-07 IBM Tivoli Integration Composer for IBM Control Desk 7.6.1.5335 Build 202212010349 DB Build V7615-01 IBM License Metric Tool logger 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7612-01 User interface widgets for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7615-01 IBM Maximo Asset Management 7.6.1.3 Build 20220823-0909 DB Build V7611-01 Service Desk Everyplace for IBM Control Desk 7.6.1.5335 Build ICD-PROD-587-202212010341 DB Build V7510-03 Server OSWindows Server 2016 10.0Server DBOracle 19.1 (Oracle Database 19c Enterprise Edition Release 19.0.0.0.0 - Production Version 19.20.0.0.0) CASE: TS015281653
Local fix
Problem summary
In Self service center, Incorrect databean was passed to the dialog when adding new item in cart. DialogId needed to be removed from page if it already had one.
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
IJ50345
Reported component name
CONTROL DESK/SC
Reported component ID
5725E2400
Reported release
761
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2024-03-04
Closed date
2024-09-25
Last modified date
2024-10-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSWT9A","label":"Control Desk"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
30 October 2024