IJ49555: A 500 ERROR IS THROWN WHEN DOWNLOADING AN ATTACHMENT WITH PARENTHESES ( ) IN ITS FILENAME

APAR status

• Closed as program error.

Error description

• Problem description:
  
  After installing Tivoli's process automation engine 7.6.1.2
  interim fix 037, or Tivoli's process automation engine 7.6.1.3
  interim fix 013, a 500 error is shown when downloading an
  attachment with parentheses  ()  in the filename:
  
  "The server has encountered an unknown error. Reload the
  application and try again. If the problem persists, contact your
  system administrator. "
  
  Steps to reproduce:
  
  Make sure Secured attachments is enabled in System Properties:
  securedAttachments = true
  
  - Create a new Work Order: 1386
  - Add an attachment with parentheses ( ) in its filename, and
  save the record
  - Click on View attachments and click to download the file
  
  Current Result: 500 Internal server error is displayed: The
  server has encountered an unknown error. Reload the application
  and try again. If the problem persists, contact your system
  administrator.
  
  
  Expected results: The download of the attachment with
  parentheses ( ) should work.
  
  Tested without any parentheses ()  and it works.
  Tested with brackets [] and it works.
  
  Disable secure attachments and it works with any accepted
  characters in the attachment's filename.
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * A 500 ERROR IS THROWN WHEN DOWNLOADING AN ATTACHMENT WITH    *
  * PARENTHESES ( ) IN ITS FILENAME                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 9.x Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels