IJ48421: 'BMXAA4214E - AN UNKNOWN ERROR...' WHEN TRYING TO ISSUE AN ITEM/ASSET

APAR status

• Closed as program error.

Error description

• Description:
  'BMXAA4214E - An unknown error...' when trying to issue an
  item/asset
  
  STEPS TO REPRODUCE:
  
  1 Login to Maximo as maxadmin
  
  2 Go to Item Master --> Create a new Item --> CRI002 (Child
  Rotating Item 2)
  Rotating - Checked
  Order Unit - Each
  Issue Unit - Each
  
  3 Save the record
  
  4 Change Status to Active
  Roll New Status to Organizations and Inventory? - Checked
  
  5 More Actions --> Add Items to Storeroom
  Storeroom - Central
  
  6 Create another new Item --> PRI002 (Parent Rotating Item 2)
  Rotating - Checked
  Order Unit - Each
  Issue Unit - Each
  
  7 Save the record
  
  
  8 Go to Item Assembly Structure tab and click on new row
  Enter rotating item CRI002
  
  9 Change Status to Active
  Roll New Status to Organizations and Inventory? - Checked
  
  10 More Actions --> Add items to Storeroom
  Storeroom - Central
  
  11 Save the record
  
  12 Go to Inventory and check PRI002 and CRI002
  We can confirm that there are no Inventory Balance records for
  these items
  
  13 Go to Purchasing and create a new Purchase Order (PO) -->
  1103
  Company - ATI-R
  
  14 Go to PO Lines -- New Row
  Item: PRI002 (Parent Rotating Item 2)
  Storeroom - Central
  Qty - 3 (quantity does not matter; it can even be 1)
  
  15 Approve the PO
  
  16 Go to Receiving --> 1103 --> Select Ordered Items --> PRI002
  
  17 Save the record
  
  18 More Actions --> Receive Rotating Items
  
  19 Click on Autonumber to get the respective asset numbers:
  Item PRI002 - 2123 (Asset number)
  Item PRI002 - 2124 (Asset number)
  Item PRI002 - 2125 (Asset number)
  
  20 Apply the Item Assembly Structure (IAS) for each of the asset
  numbers above and do an Autonumber All
  So,
  Child Item CRI002 - 2126 (Asset number)
  Child Item CRI002 - 2127 (Asset number)
  Child Item CRI002 - 2128 (Asset number)
  
  21 The PO receiving is complete now
  
  22 Go to Assets and filter with Rotating Item = 'ri002'
  Now you have 3 Parent assets and 3 associated child assets in
  Central storeroom
  
  23 Go to Inventory and filter with Rotating Item = 'ri002'
  Current balance of the Parent (PRI002) is 3
  Inventory Balances section will have a line entry
  Current balance of the Child (CRI002) is 0
  Inventory Balances section is empty
  
  This is CORRECT
  
  24 Go to Inventory Usage --> Create new record
  Usage - 1029
  From Storeroom - Central
  Usage Type - Issue
  
  25 Save the record
  
  26 Usage Lines --> New Row
  Item: PRI002 (Parent Rotating Item 2)
  Rotating Asset - 2124
  Location - WEST
  GL Debit Account - 6290-300-000
  
  27 Save the record
  
  28 Common Actions --> Change Status to Complete
  
  RESULT:
  BMXAA4214E - An unknown error has occurred. Please contact your
  system administrator for assistance. Gather the logs from the
  <HOME> directory and determine where and why the error occurred.
  
  null
  
  EXPECTED RESULT:
  The Inventory Usage status should change to COMPLETE and the
  item/asset issued to Location WEST
  
  PRODUCT
  TPAE 7613
  ACM 7673
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * BMXAA4214E - AN UNKNOWN ERROR...' WHEN TRYING TO ISSUE AN    *
  * ITEM/ASSET                                                   *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be included in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels